Front Desk Associate

4 days ago


Holland, Michigan, United States Hospitality Specialists, Inc. Full time
Job Summary:

We are seeking a highly skilled and friendly Front Desk Agent to join our team at Hospitality Specialists, Inc. As a Front Desk Agent, you will be responsible for ensuring a high level of guest satisfaction by attending to the needs of guests in an efficient and courteous way during check-in, check-out, and throughout their stay.

Key Responsibilities:
  • Be flexible with your work schedule.
  • Report to work on time, dressed in proper attire and uniform, including name tag.
  • Maintain a valid driver's license and proof of insurance.
  • Handle all duties according to hotel policies, procedures, internal rules, and standards.
  • Conform to cash handling procedures at all times.
  • Stay knowledgeable about daily hotel operations, changes, new procedures, and events.
  • Be aware of current guest service scores and understand guest comments and needs.
  • Operate hotel reservations software efficiently.
  • Perform guest registration and room assignment, accommodating special requests.
  • Be familiar with brand-specific reward programs and frequent traveler programs.
  • Answer phones according to etiquette standards and respond promptly.
  • Know policies and procedures for safe deposit boxes.
  • Ensure the front desk and back office areas are clean at all times.
  • Utilize spare time for cleaning lobby, entrances, public restrooms, and other areas as needed.
  • Assist guests with problems and questions, resolving issues using brand-specific guidelines.
  • Collaborate with fellow associates to improve daily hotel operations.
  • Be knowledgeable about emergency procedures and know how to act on them.
  • Provide guests with information about the city, local area, and attractions.
  • Lock the bank securely when leaving the front desk area.
  • Report unusual occurrences or requests to the manager.
  • Greet guests immediately, offer assistance, and focus on their needs.
  • Use the AM, PM, and night audit daily checklist to ensure smooth operations.


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