Financial Services Professional
7 days ago
Dahl Consulting is a leading company in the financial services industry, partnering with organizations to connect them with local employment opportunities.
Estimated Salary:$19.00 per hour + increase at conversion, based on St. Cloud, MN location and contract duration of 6 months+
Job Description:The Financial Services Professional will be responsible for delivering excellent service to clients, building and maintaining client loyalty, and creating a referable platform.
Key Responsibilities:- Handle complex and escalated issues from financial professionals and customers.
- Provide support to clients with navigation and use of various systems.
- Maintain minimum call handling requirements and quality review scores.
- Utilize CRM tool to accurately record each call.
- Work to assist callers without requiring outside assistance.
- High school diploma or GED.
- 1+ years of call center experience.
- Proficiency in Microsoft Office tools.
- Strong customer service, communication, interpersonal, and problem-solving skills.
- Understanding of financial services industry preferred.
- Potential to convert or extend contract position.
- Stable work environment with Monday-Friday, 8:30am - 5:00pm schedule.
- Ongoing training and development opportunities.
- Equal opportunity employer welcoming candidates of all backgrounds and experiences.
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