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Field Support Representative-Driver

2 months ago

Greenville, South Carolina, United States Canon USA & Affiliates Full time
Job Summary

We are seeking a highly organized and detail-oriented Field Support Representative-Driver to join our team at Canon USA & Affiliates. As a Field Support Representative-Driver, you will be responsible for providing exceptional customer service and support to our clients, while also ensuring the smooth operation of our mailroom and administrative functions.

Key Responsibilities
  • Customer Service: Ensure total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.
  • Mailroom Operations: Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames. Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.
  • Supply Management: Organize and distribute supplies to clients. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat.
  • Administrative Support: Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc. Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested.
  • Facsimile Operations: Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles.
  • Additional Responsibilities: May perform other administrative duties from inserting, copying and photocopying to faxing as needed. May possibly perform any of the following functions at the direction of the Site Manager: set up and maintain client's kitchen areas and conference rooms, order food and make coffee.
Requirements
  • High school Diploma or equivalent
  • 2-5 years' experience working in a mailroom or professional office environment
  • Valid U.S. Driver's License with a clean driving record
  • Previous driving experience
  • Basic knowledge of metering, weighting, logging and other shipping procedures
  • Basic computer skills required
  • Able to perform routine and some more complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.)
What We Offer
  • Competitive pay & benefits
  • Comprehensive training and development programs that prepare employees to advance from within
  • A company focused on creating a positive work and client environment
  • Employee discounts on entertainment, products, and services nationwide