Customer Service Representative

2 weeks ago


Etna, Ohio, United States UnitedHealth Group Full time

Optum Specialty Distribution Center Job Description

We are seeking a highly motivated and organized individual to fill the role of Client Incentive & Compliance Manager for our 300K sq. ft. specialty distribution center located in Columbus, OH. The successful candidate will be responsible for ensuring all contract requirements are fully implemented after agreement is fully executed.

Key Responsibilities:

  • Front-line support for all Rx products and services through the online system, chat, email, and phone
  • Promptly handle 30-40 inquiries/day regarding product orders, order status, returns, subscription management, delivery status, exceptions, and general product knowledge
  • Become an expert on our products; learn the ingredients and their purpose for use in existing formulas and new formulas as they are introduced
  • Answer detailed product and service questions. Identify and fulfill client needs to achieve high customer satisfaction
  • Think quick on your feet to customize creative solutions to issues
  • Coordinate cross-departmentally, monitoring the progress of various projects and initiatives and moving them along, occasionally performing a variety of administrative support tasks
  • Respond to Amazon customer inquiries within the requisite time frame as dictated by Amazon (may require a small-time commitment on weekends; flexible scheduling is available)
  • Manage a variable schedule and work environment; be accountable
  • Follow up and follow through with all customer interactions
  • Recommend and implement process improvements where applicable
  • Proven ability to learn how processes work quickly, ask the right questions and come up with a cohesive plan for how to improve/automate them
  • Encourage the growth of our customer base by providing outstanding service and by recognizing and proactively offering appropriate products and services
  • Participate in ongoing training so that you grow and develop as a professional

Requirements:

  • 1+ years of order entry/order verification experience
  • ERP experience
  • Proven self-motivated and capable of handling competing initiatives
  • Demonstrated excellent organizational, analytical, project execution, multi-tasking, and critical thinking skills
  • Demonstrated excellent communication skills, presentation, and relationship management
  • Demonstrated influential leader with solid networking skills and an ability to be effective in a performance-oriented culture

About UnitedHealth Group

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Equal Employment Opportunity

UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



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