Customer Service Ambassador

1 week ago


Raritan, New Jersey, United States SEBCO Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at SEBCO, the largest family-owned multi-housing laundry service provider in New York City and New Jersey. With 50 years of experience and an award-winning service record, we provide laundry services to apartments, condominiums, colleges, and universities.

The ideal candidate will be responsible for handling heavy phone volume, entering service calls, dispatching information to technicians, and performing various office duties. This role requires excellent communication skills, strong customer service abilities, and the ability to work effectively in a fast-paced environment.

Responsibilities:

  • Handle inbound and outbound customer calls
  • Record customer's location and issue
  • Prepare a service ticket for service technicians

Qualifications:

  • Previous experience in customer service, call centers, or related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Prefer individuals who speak both Spanish and English
  • Must type 45-60 wpm
  • Must be dependable

**Estimated Salary:** $45,000 - $55,000 per year, depending on experience



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