Janitorial Team Lead

4 weeks ago

Manassas Park, United States ABM Industries Full time
Job Description

As a Janitorial Supervisor at ABM Industries, you will be responsible for overseeing a team of front-line employees on a designated account and shift. Your primary goal will be to ensure that productivity levels and customer service requirements are met, while also maintaining compliance with safety, quality, and regulatory standards.

Key Responsibilities:
  • Monitor and direct agents to perform duties according to Standard Operating Procedures.
  • Effectively operate current technology required to track and process work orders.
  • Adhere to all ADA non-discrimination requirements.
  • Comply with all safety, security, compliance and quality standards and procedures established by the Company, by our clients, and by regulatory authorities.
  • Assist Managers to achieve strong operational performance.
  • Provide technical guidance and interpret policies and procedures to assist front-line employees in performing functional tasks.
  • Monitor and maintain appropriate staffing levels.
  • Ensure that future schedules are complete (days off, vacations, etc.)
  • Ensure all call offs are covered.
  • Manage employee lunches and breaks.
  • Manage the Attendance Policy
  • Participate in client briefings and communicate with Client representatives on a frequent basis regarding operations.
  • Manage daily schedules.
  • Maintain daily shift report for managers.
  • Perform basic administrative and payroll functions (if applicable).
  • Maintain communication with Managers to maintain optimum staffing levels.
  • Effectively coach, counsel, and discipline employees.
  • Conduct service audits.
  • Work with Safety Quality Manager to ensure the safety and security of the operation.
  • Set positive, professional example for workforce.
  • Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our clients, and by regulatory authorities.
Requirements:
  • High school diploma or GED required. College degree or equivalent work experience preferred.
  • Ability to communicate effectively in the English language. Bilingual in Spanish highly preferred.
  • Ability to read and interpret documents such as safety rules, operating and procedure manuals, and handbooks.
  • Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the general public.
  • Basic understanding of computer software programs, including Microsoft Office.

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