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Vehicle Recovery Operator

2 months ago

Sioux Falls, South Dakota, United States Eastgate Towing and Storage, Inc. Full time
Position Title:
Vehicle Recovery Operator

Company:
Eastgate Towing and Storage, Inc.

Location:
Sioux Falls, SD

About Us:
Eastgate Towing and Storage, Inc. is a premier towing and recovery service provider with over three decades of expertise in the industry. We are dedicated to delivering top-notch services to our clients, ensuring that every interaction reflects our commitment to excellence. Our team of skilled professionals is focused on providing prompt, reliable, and courteous assistance, which is the cornerstone of our customer satisfaction philosophy.

Our Services:
We offer a comprehensive range of services, including towing, roadside assistance, vehicle recovery, impound, and storage solutions. Our operational ethos is built on principles of transparency, integrity, and teamwork, fostering a supportive work environment that encourages continuous improvement and professional growth.

Key Responsibilities:
1. Respond promptly to dispatch requests and travel to designated sites for vehicle recoveries.
2. Employ suitable recovery techniques to safely extract vehicles from challenging situations such as ditches, mud, or water.
3. Operate recovery equipment, including winches and chains, to facilitate vehicle retrieval.
4. Evaluate recovery scenarios to determine the most effective approach while minimizing vehicle damage.
5. Adhere to safety protocols and guidelines throughout recovery operations.
6. Maintain detailed records of the recovery process, documenting vehicle conditions pre- and post-recovery.
7. Deliver exceptional customer service by effectively communicating with clients and addressing their inquiries professionally.
8. Assist in securing vehicles for transport and ensure proper loading on tow trucks or trailers.
9. Comply with company policies and industry regulations regarding hazardous materials encountered during recoveries.
10. Maintain and clean all recovery equipment and vehicles to ensure optimal functionality.
11. Collaborate with team members to strategize and execute complex recovery operations.
12. Stay informed on industry trends and advancements in recovery techniques through ongoing training.

Qualifications:
- High school diploma or equivalent.
- Valid driver's license with a clean driving record.
- Previous experience in vehicle recovery or towing preferred.
- Proficient in operating towing equipment and knowledgeable about recovery techniques.
- Ability to perform under pressure and make swift decisions in challenging situations.
- Strong problem-solving skills and mechanical aptitude.
- Excellent communication and interpersonal skills for effective client and team interaction.
- Physical fitness to lift heavy objects and work in various weather conditions.
- Flexibility to accommodate occasional night shifts, weekends, and holidays.

Join Our Team:
If you are enthusiastic about the towing and recovery sector and seek to be part of a dynamic team that prioritizes professionalism and customer satisfaction, we encourage you to consider this opportunity. At Eastgate Towing and Storage, Inc., we provide competitive compensation, a supportive work atmosphere, and avenues for professional development.