Restaurant Operations Manager
2 weeks ago
Restaurant Operations Manager
About Us:
Schlotzsky's is a leading fast-casual chain with a long history of serving high-quality food to our customers.
Job Description:
The Restaurant Operations Manager is a critical role within our organization, responsible for ensuring the smooth operation of our restaurant during the absence of management. This includes overseeing daily operations, maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation.
Key Responsibilities:
• Provide supervision during assigned shifts, ensuring that all team members are working together to deliver exceptional customer experiences.
• Provide a positive experience and atmosphere for team members and guests, fostering a culture of excellence and customer satisfaction.
• Manage both front-of-house (FOH) and back-of-house (BOH) shift responsibilities to help manage daily labor controls and costs as assigned by management.
• Monitor speed of service to ensure a positive guest experience, identifying areas for improvement and implementing solutions to increase efficiency.
• Assist with guest comments and complaints, ensuring that all issues are resolved promptly and to the customer's satisfaction.
• Supervise daily shifts to ensure company standards, product quality, and cleanliness are maintained, conducting regular checks to identify areas for improvement.
• Assist in the ongoing training of team members, including new hires as well as existing staff to ensure they are equipped to follow company procedures and processes.
• Help encourage adherence to uniform policy and standards, ensuring that all team members present themselves professionally.
• Ensure proper cash handling procedures are followed, maintaining accurate records and managing cash handling responsibilities.
• Opens and closes the restaurant in the absence of upper management, ensuring that all closing procedures are completed accurately and on time.
Requirements:
To be successful in this role, you will need:
• A high school diploma or equivalent
• Excellent leadership and communication skills, with the ability to motivate and inspire team members to deliver exceptional results.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
• Strong problem-solving skills, with the ability to identify and resolve issues quickly and effectively.
• Knowledge of restaurant operations and management principles, with experience in a similar role.
Estimated Salary:
$45,000 - $55,000 per year, depending on experience.
Benefits:
We offer a competitive salary, benefits package, and opportunities for professional growth and development.
How to Apply:
Apply today to become a part of our team and take the first step towards a rewarding career with Schlotzsky's.
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