Service Advisor

2 days ago

Nichols, New York, United States Wilkins RV Full time
Job SummaryWe are seeking a highly skilled Service Advisor to join our team at Wilkins RV. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Develop and maintain strong relationships with customers to understand their needs and preferences.
  • Assist customers in determining the best course of action for their vehicle, providing expert advice and guidance.
  • Prepare and present detailed estimates for repairs, ensuring transparency and accuracy.
  • Initiate and manage service orders, ensuring timely completion and customer satisfaction.
  • Stay up-to-date on all products and services offered by Wilkins RV, with a focus on promoting our offerings to customers.
  • Collaborate with other team members to ensure seamless communication and a positive customer experience.
  • Continuously seek opportunities to improve customer satisfaction and loyalty.

Requirements
  • Minimum of 2 years experience in a service-related role, preferably in the automotive industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, with a focus on meeting deadlines and delivering results.
  • Professional appearance and demeanor, with a commitment to maintaining a positive and respectful attitude.

What We Offer
  • Competitive wages and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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