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Guest Services Associate

2 months ago

Framingham, Massachusetts, United States Red Roof Full time

Guest Services Associate - Full-Time

Job Category: Hospitality - Hourly

We are seeking a dedicated individual to enhance the guest experience by providing tailored services and outstanding hospitality. Become a local guide by sharing insights on nearby attractions and dining options.

  • Greet and assist guests during the check-in process
  • Address guest inquiries and resolve any issues
  • Manage reservation requests and maintain booking records
  • Work collaboratively with Hotel Management and colleagues to ensure a remarkable stay
  • Utilize the front desk management system for transactions and reporting
  • Coordinate with housekeeping regarding room status and availability

Qualifications:

  • High school diploma or equivalent
  • 1-2 years of experience in customer service
  • Basic office competencies (including math, cash handling, and computer skills)
  • Incentive bonus available after 90 days of employment