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Lab Services Specialist
2 months ago
One Medical is a pioneering healthcare organization dedicated to delivering exceptional patient experiences through innovative, patient-centered care. Our mission is to transform the healthcare industry by making quality care more accessible, affordable, and enjoyable for everyone.
The RoleWe are seeking a highly skilled and compassionate Lab Services Specialist to join our team. As a key member of our clinical support team, you will play a vital role in providing top-notch venipuncture services and other clinical support services to our patients. Your expertise will help us maintain the highest standards of care, ensuring our patients receive the best possible experience.
Key Responsibilities- Provide exceptional venipuncture services to patients of all ages, from pediatrics to geriatrics
- Perform and assist with extended scope duties, including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
- Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization
- Continuously care for our members beyond the lab room by answering patient messages, following up on lab cases, and assisting our providers and virtual medical team with clerical duties
- Master our technology suite, including Slack, G-suite, Zoom, and our Electronic Medical Record System, to interact with team members and complete daily work
- An active phlebotomy certification to practice in CA and at least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
- Strong written and verbal communication skills
- A High School Diploma or equivalent
- Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously
- Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)
- A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
- A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
- Experience with extended scope care, including non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs, preferred
We offer a comprehensive benefits package designed to support your health, wellness, and career growth. This includes:
- Paid sabbatical for every five years of service
- Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
- Competitive Medical, Dental, and Vision plans
- Free One Medical memberships for yourself, your friends, and family
- Pre-Tax commuter benefits
- PTO cash outs - Option to cash out up to 40 accrued hours per year
- Competitive salary: starts at $25.25 per hour
We are committed to fair and equitable compensation practices. Our total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit our website.
We are an equal opportunity employer and encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
