Service Desk Team Lead

3 weeks ago


Sterling, Illinois, United States HALO Full time
Job Overview

HALO is seeking a skilled Technical Support Supervisor to oversee our service desk team. This role requires a strong technical background, excellent leadership skills, and the ability to prioritize incidents effectively.

This position involves collaborating with internal teams to ensure seamless service delivery, enforcing IT policies and procedures, and providing training to team members.

Key Responsibilities
  • Classify, prioritize, and assign incidents to team members.
  • Collaborate with IT teams to resolve technical issues and improve processes.
  • Train and mentor junior team members to enhance their technical knowledge.
  • Maintain accurate records of incidents and provide regular reports to stakeholders.
Requirements
  • 2+ years of experience in IT service management or technical support.
  • Strong understanding of ITIL practices and incident management principles.
  • Excellent written and verbal communication skills.
  • Ability to analyze complex problems and develop effective solutions.

The estimated salary range for this position is between $75,000 - $100,000 USD annually.



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