Service Quality Supervisor

4 days ago

Maple Grove, Minnesota, United States Floor & Decor Holdings, Inc. Full time
About the Job:

We are looking for a highly motivated and organized Service Quality Supervisor to oversee the daily operations of our stores. As a key member of our team, you will be responsible for ensuring that our customers receive an exceptional shopping experience.

Key Responsibilities:

  • Direct and manage the Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store.
  • Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out).
  • Lead inventory management and accuracy throughout the store.
  • Process customer refunds and exchanges according to established guidelines.
  • Oversee signage updates and price changes for store SKU's.
  • Assist customers with product selection and answer product-related questions.
  • Partner with management to determine which products need SKUs, price changes, and need to be returned.
  • Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system.
  • Review shipping and receiving documents for accuracy.
  • Audit reports including inventory control, return of sale, and void reports.
  • Monitor incoming and outgoing trucks logs.
  • Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager.
  • Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station.
  • Return products to the correct in-store location after customer merchandise returns.
  • Clean and stock products according to Floor & Decor's standards.
  • Point of contact for e-commerce team members to contact regarding inventory availability in the store.
  • Responsible for supervising inventory movement within the store.
  • Available to open and/or close store in an effective manner.

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