Nurse Manager
3 weeks ago
We are seeking a highly skilled and experienced Nurse Manager to join our team at the Detroit Medical Center. As a key member of our Case Management department, you will be responsible for providing management and operational oversight for the Case Management and Social Work/Discharge Planning departments at our assigned hospital(s).
Key Responsibilities- Ensure consistent and coordinated delivery of all assigned processes within the hospital.
- Manage day-to-day operations of the department to ensure hospital objectives are accomplished.
- Develop and implement education and orientation programs for personnel.
- Identify the need for and draft or define procedures/protocols in collaboration with higher management input, goals and objectives; modify procedures/protocols as necessary.
- Monitor the quality and productivity of staff to ensure work is completed.
- Approve personnel actions such as hires, fires, disciplines, etc.
- Complete performance appraisals and ensure competency of staff.
- Assist in the development of daily, monthly and/or yearly goals and measures for the department, and as requested, assist in assessment of goal attainment.
- Assist in developing and monitoring budget.
- Maintain accountability for patient coverage and related activities among assigned staff members.
- Maintain accountability for third-party payer communications for discharge planning and decision-making.
- Monitor activities for and ensure compliance with laws, third-party payer requirements, government regulations, Joint Commission requirements pertaining to areas of responsibility.
- As directed, implement external and internal audit recommendations.
- Engage physician advisor to facilitate care decisions, as needed.
- Maintain current knowledge of healthcare techniques/practices, and case management strategies through educational programs/resources.
- Maintain a working knowledge of the requirements of payers, regulatory and compliance entities.
- Establish and maintain effective relationships with physicians and all other staff members, internally and externally.
- Identify problems or any dissatisfaction experienced by any customer or referring source and work to resolve them to a high degree of service excellence.
- Effectively turn negative situations into supportive relationships by use of concern, poise, understanding, honesty and tact.
- Promote a positive customer relations environment.
- Graduate from an accredited school of Nursing.
- Bachelor's degree in Nursing or other health-related field, or the equivalent combination of education and/or related experience.
- Masters degree preferred.
- Three to five years clinical nursing experience.
- Two years experience in utilization management, case management or discharge planning in an acute care setting.
- Previous experience with the targeted patient population is preferred.
- Two years of management experience in an acute care setting.
- License to practice as a Registered Nurse in the State of Michigan.
- Case Management certification strongly preferred.
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