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Medical Receptionist

2 months ago

Waukee Iowa, United States UnityPoint Health Full time
Job Summary

We are seeking a highly skilled and compassionate Medical Receptionist to join our team at UnityPoint Health. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.

Key Responsibilities
  • Greet patients and visitors, obtain accurate information, and maintain confidentiality of patient records
  • Process patient check-in, scheduling, and payment transactions in a timely and efficient manner
  • Answer phone calls, respond to patient inquiries, and direct calls to the appropriate staff member
  • Retrieve, file, and scan medical correspondence, reports, and other documents as needed
  • Collect payments, issue receipts, and reconcile daily accounts receivable activity
  • Provide exceptional customer service, empathy, and compassion to patients and families
Requirements
  • High School Diploma or equivalent required; previous medical office experience preferred
  • Strong customer service skills, excellent communication skills, and ability to work in a fast-paced environment
  • Proficient in Microsoft Office and ability to learn new software applications
  • Ability to maintain confidentiality and handle sensitive patient information
Why UnityPoint Health?

We are committed to providing a supportive and inclusive work environment that values diversity, equity, and inclusion. Our Total Rewards program offers competitive benefits, professional development opportunities, and a culture that prioritizes work-life balance. Join our team and be part of an organization that is dedicated to improving the health of the people and communities we serve.