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Retail Sales Specialist

2 months ago


Sacramento, California, United States Recreational Equipment Inc Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Sales Specialist to join our team at REI. As a key member of our sales team, you will be responsible for providing exceptional customer service, promoting REI products and services, and maintaining a high level of sales performance.

Key Responsibilities
  • Provide outstanding customer service, responding to product, membership, and REI service questions, and addressing customer feedback.
  • Effectively maintain and stock work areas, ensuring all items are accurately priced and visually appealing.
  • Collaborate with store management, visual merchandising, and sales leads to maintain visual standards and promote sales.
  • Promote REI products and services, engaging in sales and service training, and providing customers with product, membership, and service information.
  • Process purchase, membership, service, and return transactions at the register, ensuring 100% customer satisfaction.
  • Perform unique transactions, such as special orders, Outdoor School registration, and store mail-outs.
  • Identify, research, and resolve customer issues, ensuring a positive customer experience.
  • Support Retail Store Pick-Up by assisting with product receipt and customer pick-up processing.
  • Maintain customer and employee hold areas, ensuring organization and timely removal of items.
Requirements
  • Previous retail store experience preferred.
  • Ability to actively participate and collaborate with others to achieve business goals.
  • Flexibility in viewpoints and positions to support the direction taken by others.
  • Business knowledge, innovative thinking, and sound judgment to solve problems and pursue business opportunities.
  • Effective communication skills and ability to build rapport with diverse individuals.
  • Knowledge of outdoor activities in assigned department.
  • Consideration of the ultimate impact of decisions and actions on internal and external customers.
  • Ability to work a flexible schedule, including evenings and weekends.
What We Offer

As a member of the REI team, you will enjoy a competitive benefits package, including healthcare, gear and apparel discounts, free equipment rentals, challenge grants, and more. We are an Equal Opportunity Employer and welcome diverse candidates to apply.