Field Service Technician I-Bethel, AK

Job Description

GCI's Field Service Technicians play a vital role in delivering exceptional customer service and ensuring the reliability of our telecommunications services. As a Field Service Technician I, you will be responsible for installing, servicing, and troubleshooting telecommunications equipment, including video, high-speed data, and voice services, within customer residences and business properties.

Key Responsibilities:

• Install, service, and troubleshoot telecommunications equipment, including analog or digital systems, from the tap or demark location to the customer's home or office.
• Perform routine service, maintenance, and operations on radio frequency, analog, microwave, fiber optic, and AC/DC components.
• Refer problems between the demark and headend or distribution center to network technicians.
• Perform disconnects, reconnects, and relocate services as instructed; repair or replace worn components and faulty connections.
• Utilize test equipment to measure and adjust signal strength to ensure optimum reception.
• Perform preventative or corrective maintenance, such as underground cable locates, outage response, rewiring, or upgrading cabling and equipment, impairment mitigation, system drive off, and repairs.
• Communicate with customers on-site and present additional service offerings.
• Support senior staff technicians and mentor junior technicians with install, test, and repair of custom service orders.
• Responsible for basic vehicle maintenance, truck stock, and following the company's safe driving and other applicable policies.

Competencies:

• Accountability: Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• BASIC PRINCIPLES: Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.
• COLLABORATION: Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
• COMMUNICATION: Conveys thoughts and expresses ideas appropriately and professionally.
• COMPLIANCE: Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct & Ethics.
• CUSTOMER FOCUS: Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• RELIABILITY: Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS: Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
• SAFETY & SECURITY: Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.

Requirements:

• High School diploma or equivalent.
• Minimum of six (6) months in a technical role or related background.
• Upon hire may be required to successfully complete certifications and courses within a defined period, e.g., Defensive Driving, Company on-line Installer, Pole Climbing, AK DOT Bucket Truck, AK DOT approved Flagger Certification.
• Depending on location assigned may require six (6) months experience living in an arctic environment.

Preferred Qualifications:

• Associate degree in electronics or relevant field, telecommunications trade school, or equivalent training.
• Telecommunications experience.
• Relevant telecom industry or job specific certifications.

Driving Requirements:

• Technician Trainee and Technician I levels: This position requires driving a company-owned vehicle, company provided vehicle, or use of a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license or successfully obtain a valid driver's license within two (2) months of employment, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.
• Technician II, III, and Senior levels: This position requires driving a company-owned vehicle, company provided vehicle, or use of a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.

Physical Requirements and Working Conditions:

• Subject to adverse weather and driving conditions; Must be able to cope with a remote arctic environment.
• Work includes working inside and outside in typical cold weather conditions.
• Work involves heights up to 40 feet on poles, ladders, and buckets.
• Work performed below overhead construction and in trenches to 10 feet in depth.
• Tasks performed around high-power electrical conductors and gas lines.
• Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold.
• May encounter unrestrained animals/pets.
• High degree of balance, coordination, and strength needed to ascend, descend, and work atop poles, towers, and ladders with tools and equipment safely and routinely.
• Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements.
• Safely move, transport, position, install, remove, and maneuver equipment, extension ladders, and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently.
• High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items on a daily basis.
• Visual acuity necessary to identify, inspect, observe, and assess details at near, mid, and far ranges.
• Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage.
• Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic.
• Ability to tolerate temperature and weather extremes found in the Alaskan environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes).
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours.
• Travel may be required to perform work in other systems throughout the state.
• Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing.
• Fitness For: Duty: Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client.

---