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Claims Processing Specialist

3 months ago

Fairburn, Georgia, United States Sonic Automotive Full time
Company Overview

Sonic Automotive is a leader in the automotive retail industry.

As a Fortune 500 company, we are revolutionizing the vehicle shopping, purchasing, and servicing experience. Our dedicated team collaborates to deliver an unparalleled experience that sets us apart from the competition.

Our employees thrive in our environment because:
  • We maintain the lowest turnover rates in the sector.
  • We offer award-winning training programs recognized by industry leaders.
  • We prioritize internal development and promotion.
  • We leverage technology - providing devices such as iPads and iPhones for most roles.
  • Our benefits package is highly competitive, including medical, dental, vision, HSA, 401k, and PTO.
  • We foster a culture of teamwork and peer recognition.
  • We provide special advantages for vehicle purchases and leases.
  • We offer a Personal Automotive Concierge Service.
To learn more about the diverse roles available within our organization, we have highlighted a few key positions.

Position Overview

Objective:

The primary responsibility is to manage and submit warranty claims to the manufacturer or distributor while ensuring accurate reconciliation.

Key Responsibilities:

• Timely processing of warranty claims for each franchise or distributor.

• Management of all warranty documentation to guarantee proper record-keeping.

• Verification of criteria set by the manufacturer or distributor.

• Reconciliation of all warranty receivables with payments according to the relevant accounting schedule.

• Posting credits into the system.

• Promptly resubmitting rejected claims or obtaining authorization for write-offs.

• Following up on outstanding claim payments.

• Tracking warranty parts by tagging them with repair order numbers, replacement dates, and disposal dates.

• Coordinating the shipment of parts to the manufacturer or distributor, or arranging for disposal.

• Filing and maintaining all service records as mandated by the warranty provider.

• Staying updated on all manufacturer recalls and bulletins.

• Assisting with body shop warranty claims as necessary.

• Supporting cashier and telephone operator duties as required.

• Providing clerical assistance as directed by the fixed operations manager or controller.

• Upholding a professional appearance and maintaining an organized workspace.

• Performing additional duties as assigned.

Compensation: $21 per hour

(The Claims Processing Specialist position includes a pay scale with a base hourly rate of $21.)

Qualifications:

• To succeed in this role, an individual must effectively perform each essential duty.

• Ability to manage multiple tasks in a fast-paced environment.

• Strong attention to detail is essential.

• Proficient in computer applications (MS Word, Excel, etc.).

• High school diploma or GED is required.

• Ability to read and comprehend instructions and information.

• Valid in-state driver's license is necessary.

• Professional personal appearance is expected.

• Excellent communication skills are required.

• All applicants must be authorized to work in the USA.

• All applicants must perform duties and responsibilities safely.

• All applicants must demonstrate the ability to pass pre-employment testing, including background checks, MVR, drug tests, credit reports, and valid driver licenses.

Additional Information

It's time to take the next step in your career. With our collaborative, team-oriented approach and over 1,000 internal promotions each year, you will see the difference. By joining our organization, you will benefit from comprehensive training, competitive pay, and exceptional benefits. In short, you will experience the best that a career in the automotive industry can offer.

All information will be kept confidential in accordance with EEO guidelines.