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Operations Manager: Retail Sales and Customer Experience

2 months ago

Vacaville, California, United States World Market Inc Full time
About the Role

World Market Inc is seeking a highly skilled and experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for leading and managing the day-to-day operations of our retail store, ensuring that our customers receive an exceptional shopping experience.

Key Responsibilities
  • Customer Experience: Model and lead a customer-first selling culture through effective routines, visual brand standards, and engagement behaviors.
  • Business Analysis: Assess and analyze business trends utilizing all available reporting to problem-solve business opportunities and take appropriate action.
  • Culture and Values: Consistently exemplify, maintain, and foster the culture and values of World Market Inc.
  • Team Management: Recruit, develop, and retain a high-performance, customer-focused team that aligns with our company values through training, recognition, and performance management.
  • Safety and Security: Support and maintain a safe work environment through ongoing safety training, awareness, and accountability.
  • Operations: Plan for and execute daily business tasks and duties assigned by and in the absence of the Store Manager.
Essential Duties and Responsibilities of Operations
  • Timekeeping and Scheduling: Assist the Store Manager with all timekeeping responsibilities, including effective scheduling, timekeeping functions, and attendance management.
  • Recruiting and Hiring: Assist Store Manager with recruiting and hiring responsibilities; prioritize timely scheduling of interviews, onboarding/orientation, and training.
  • Loss Prevention: Support and maintain Loss Prevention routines to support profitability initiatives.
  • Supply Chain Management: Complete Direct Store Orders and validate proper receiving. Manage all supply/fixture ordering and any facilities and maintenance issues.
  • Administrative Tasks: Responsible for validating, reconciling, and filing all monthly paperwork.
Requirements
  • Leadership Skills: Excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem-solving and sound decision-making skills that align with strategic initiatives, effective delegation and validation, and the ability to execute daily priorities efficiently.
  • Experience: Minimum of 2+ years of relevant leadership experience in a fast-paced specialty retail selling culture is preferred.
  • Availability: Ability to work a flexible schedule, including nights and weekends, depending upon the needs of the business.
  • Physical Demands: Minimum Age 21 years. Ability to lift up to 40 lbs.
Why Join Our Team
  • Flexible Scheduling: Flexible scheduling to support your work-life balance.
  • Associate Benefits: Associate discount to World Market Inc. A fun and supportive work environment where you feel welcome and safe. A culture of inclusion that empowers you to be your best authentic self. Eligible associates offered Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance and more.