Customer Support Associate

2 weeks ago


Buckhannon, West Virginia, United States First Community Bank Full time
About Us

First Community Bank is committed to making our community a better place each day. We believe in the importance of community banking and strive to provide exceptional customer service to our valued clients.

Our Benefits:

  • Competitive salary and benefits package.
  • Paid volunteer time off.
  • Matching gifts for charitable contributions.
  • Team participation in charitable events.

Job Description:

  • The Customer Support Associate will be responsible for providing exceptional customer service and support to our valued clients.
  • You will handle cash transactions, accept deposits, and prepare official checks and loan proceed checks.
  • You will also evaluate checks to verify endorsements, dates, identification of persons receiving payments, bank names, and overall legality of the documents.
  • Additionally, you will enter transactions in our Teller Capture software with accuracy and precision, recording all transactions and producing customer receipts.

Qualifications:

  • A high school diploma or equivalent is required.
  • One year of cash handling experience is preferred.
  • Excellent math skills, strong attention to detail, and the ability to maintain composure and professionalism when dealing with upset customers are essential.


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