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Lead Patient Care Specialist
2 months ago
Empowering Health, Enriching Lives
At Serene Health, we are committed to improving the quality of life through wellness initiatives. Our organization is dedicated to providing holistic support and care that not only addresses immediate health concerns but also promotes long-term well-being.
As leaders in the healthcare sector, we strive to excel in member care outcomes and set benchmarks for innovation and excellence. Our mission is to empower our members towards self-sufficiency in health, creating a positive impact that extends to families and communities.
Our workplace culture at Serene Health is founded on pride, enthusiasm, and a shared commitment to making a meaningful difference in the lives of others. Our team members are innovative problem-solvers who contribute their unique skills and insights. We believe that by nurturing a collaborative and supportive atmosphere, we can unlock the full potential of our team and provide exceptional care to our members.
A career with Serene Health offers the chance to be part of a vibrant and forward-thinking organization. We promote continuous learning and professional development, equipping our employees with access to industry experts, advanced technologies, and a supportive community that values individual contributions. Join us in this journey to advance your career while being a catalyst for change in lives and communities through rewarding and impactful work.
Position Summary:The official title for this role is Lead Patient Care Specialist. The Lead Patient Care Specialist (LPCS) is responsible for creating personalized care strategies, coordinating member services, and working closely with members and their families to ensure they receive the necessary medical treatment and support. The LPCS will engage with members to assess their needs, formulate tailored action plans, and collaborate with care teams to enhance the member experience. Key responsibilities include providing emotional support, addressing administrative challenges, and ensuring timely access to care. Compassion, healthcare expertise, and outstanding customer service are vital for helping members achieve health independence.
Key Responsibilities:- Conduct interviews with members to evaluate their medical and social needs while providing education regarding their health conditions and medications, and developing customized care plans.
- Address member inquiries and concerns, ensuring compliance with healthcare regulations.
- Collaborate with multidisciplinary teams, identify medical and social resources, and coordinate social service initiatives.
- Advocate for members by consulting with healthcare providers, scheduling appointments and treatment plans, monitoring member progress, and assisting with healthcare challenges.
- Maintain empathy and professionalism in all communications with members and their families.
- Support coordination of behavioral health services, substance abuse resources, and community support.
- Perform additional duties as assigned.
- Possession of a valid driver's license and vehicle insurance.
- High school diploma or GED is required.
- A minimum of 1 year of experience in case management, member care, customer service, or related fields is required.
- Medical Assistant certification or knowledge of medical terminology is preferred.
- Exceptional communication, interpersonal, customer service, and organizational skills.
- Proficient computer skills for documentation and communication.
- Ability to work independently and collaboratively within a team to deliver member care.
- Strong multitasking, organizational, and attention to detail skills are essential for managing care for multiple members simultaneously.
- Demonstrated ability to utilize resources effectively for problem-solving while maintaining composure in challenging situations.
- Proficient speaking, reading, and writing skills are required, along with strong proofreading abilities.
- Bilingual proficiency in Spanish is a requirement.
- Ability to travel using a personal vehicle for member visits.
- Prolonged periods of sitting at a desk and using a computer.
- Able to lift up to 15 lbs.
Our full-time employees are eligible for a comprehensive benefits package after 60 days of employment, including:
- Medical, Dental, & Vision Insurance options for employees and their families.
- Short & Long-Term Disability Insurance for protection during critical times.
- Voluntary Accident, Critical Illness, and Hospital Indemnity Plans for added security.
- Flexible Spending Accounts for financial management.
- Employee Assistance Program (EAP) for support during challenging times.
- 401(K) plan for building a secure financial future.
- Paid Vacation and Sick Leave for personal flexibility.
- Paid Holidays for quality time with loved ones.
- Employee Referral Program with rewards for sharing opportunities.
- Company Discount Program for savings on everyday expenses.
Equal Employment Opportunity: Serene Health is an Equal Opportunity Employer committed to providing employment opportunities for all qualified candidates without discrimination based on race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by law.
Pre-Employment: Serene Health maintains a drug-free workplace. Employment is contingent upon successful completion of a pre-employment drug screening and background check.
