Framing Specialist

2 weeks ago

Glenview, Illinois, United States Michaels Full time
About the Role

We are seeking a skilled and customer-focused Framing Specialist to join our team at Michaels. As a key member of our store team, you will be responsible for delivering exceptional customer service, creating memorable framing solutions, and maintaining a well-organized and visually appealing store environment.

Key Responsibilities
  • Customer Service: Provide a safe, clean, and clutter-free environment for customers, and deliver friendly and personalized service to ensure a positive shopping experience.
  • Framing Solutions: Create custom framing solutions that meet customers' needs and exceed their expectations, using Elevated ABC Deliver to build relationships and drive sales.
  • Store Maintenance: Maintain the ready-made frame department and other assigned areas, including SISO and Directed Replenishment, to ensure a well-stocked and visually appealing store environment.
  • Operational Excellence: Adhere to Standard Operating Procedures (SOPs) and Company programs, execute cash handling to standards, and participate in truck unloading and stocking processes.
  • Team Collaboration: Interact with colleagues in an accepting and respectful manner, remain positive and respectful in difficult situations, and promote commitment to the organization's vision and values.
Requirements
  • Basic Computer Skills: Proficiency in basic computer skills and basic measuring skills.
  • Operational Skills: Ability to operate framing equipment and glass cutter.
  • Physical Demands: Regular bending, lifting, carrying, reaching, and stretching; ability to move throughout the store; ability to remain standing for long periods of time; lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.
Work Environment

Public retail store setting with climate-controlled areas; some stock rooms may not be climate-controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.

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