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Automotive Diagnostic Specialist

2 months ago

Troy, Michigan, United States KTek Resourcing Full time
Job Title: Automotive Diagnostic Specialist

We are seeking a highly skilled Automotive Diagnostic Specialist to join our team at K-Tek Resourcing. As a Technical Recruiter, I am excited to work with professionals who share our passion for delivering exceptional service to our clients.

The ideal candidate will have a strong background in automotive hardware and software systems, with experience in troubleshooting complex issues and providing timely resolutions to dealers and technicians. If you are a motivated and detail-oriented individual with excellent analytical skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Diagnose and troubleshoot automotive issues using advanced software and hardware tools
  • Provide direct support to client dealerships for diagnostic software and hardware issues
  • Collaborate with module engineers to identify existing or new issues
  • Review and validate TSRs from dealers/technicians, including validating issue-related historical data and information in client systems
  • Escalate issues in a timely and professional manner, ensuring seamless and frictionless issue closure
Requirements:
  • High School Education or Trade School Certificate
  • 3+ years of experience in Product Support and Technical Assistance
  • Proficiency in automotive hardware and software systems with its functionality
  • Experience in handling complaints and delivering excellent customer experiences
  • Strong analytical skills, attention to detail, and high level of professionalism

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for automotive diagnostics, we encourage you to apply for this exciting opportunity.