Rooftop Ambassador

We are seeking a highly skilled and experienced Host to join our team at The Peninsula Chicago. As a Host, you will be responsible for providing exceptional service to our guests and ensuring that their experience is memorable and enjoyable.

• Manage all activities related to reservation handling, greeting, seating, and farewell in the bar, adhering to the hotel's standards.
• Perform pre-service and after-service procedures as per standards, ensuring seamless operations.
• Confirm reservations and large parties two days in advance, ensuring accurate and timely communication.
• Handle on-the-day reservations to Peninsula standards, providing exceptional service to our guests.
• Understand and accurately follow the standard of sequence of service, ensuring a smooth and efficient experience for our guests.
• Observe and maintain the daily condition of all physical facilities and equipment in the restaurant, public area, and make recommendations for corrections and improvements as needed.
• Responsible for taking out orders over the phone or in person, ensuring accurate and timely service.
• Responsible for cash handling, maintaining accurate records and ensuring security protocols are followed.

• At least two years of guest service experience, with a proven track record of providing exceptional service.
• Knowledge of Open Table or other computerized reservation systems, with the ability to navigate and utilize effectively.
• Some computer experience, including Excel and Word, with the ability to learn and adapt to new systems.
• Some wine knowledge, with the ability to provide recommendations and pairings to our guests.
• Micros experience, with the ability to navigate and utilize effectively.
• Ability to multi-task, with a high level of energy and enthusiasm.
• Impeccable grooming and excellent presentation, with a strong attention to detail.
• Outgoing, well-spoken, polite, level-headed, patient, and able to smile easily, with the ability to get along with different personality types.
• Ability to handle high-stress situations, with a calm and composed demeanor.

• 10 vacation days per year, providing time for relaxation and rejuvenation.
• 9 paid holiday days per year, celebrating important milestones and events.
• 5 Chicago Paid Sick Leave days per year, ensuring our team members can take care of themselves and their loved ones.
• 5 Chicago Paid Leave days per year, providing flexibility and work-life balance.
• Complimentary employee meals, providing a convenient and enjoyable dining experience.
• Discounted parking, making it easier for our team members to get to and from work.
• Discounted and complimentary room nights at The Peninsula Hotels, providing opportunities for relaxation and exploration.
• 50% restaurant discount, allowing our team members to enjoy our culinary offerings at a reduced rate.
• 50% discount on spa services, providing opportunities for relaxation and rejuvenation.
• 25% discount on spa retail, allowing our team members to enjoy our spa products at a reduced rate.
• 80% company-paid medical, dental, and vision coverage, ensuring our team members have access to quality healthcare.
• Complimentary life insurance, providing peace of mind and financial security.
• Complimentary long-term disability, ensuring our team members have financial protection in the event of an unexpected illness or injury.
• Retirement plan with 5% company match, providing a secure financial future.