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Veterinary Client Care Specialist
2 months ago
We are seeking a compassionate and detail-oriented Veterinary Client Care Coordinator to join our team at Ethos Veterinary Health. As a key member of our client care team, you will be responsible for providing exceptional service to our clients and their pets, ensuring a positive experience from the moment they enter our facility.
Key Responsibilities- Greet clients and patients, providing a warm and welcoming atmosphere
- Assist with check-in and check-out processes, ensuring accuracy and efficiency
- Differentiate between specialty and emergency care cases, providing appropriate support and guidance
- Process payments and assist with payment resources as needed
- Communicate with referring veterinary offices and obtain referral information
- Maintain accurate medical and financial records through our practice management software
- Keep waiting areas and exam rooms clean and comfortable for clients and patients
- Show empathy and understanding for clients and their pets, alleviating stress and anxiety
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Comfortable working with computer systems and modern office technology
- Previous experience in client-facing roles or veterinary settings preferred
- Competitive hourly rate with opportunities for advancement
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) with employer match and paid time off
- Employee assistance program and pet care discount
- Flexible scheduling and opportunities for professional development