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Veterinary Client Care Specialist

2 months ago


Monroeville, Pennsylvania, United States Ethos Veterinary Health Full time
About the Role

We are seeking a compassionate and detail-oriented Veterinary Client Care Coordinator to join our team at Ethos Veterinary Health. As a key member of our client care team, you will be responsible for providing exceptional service to our clients and their pets, ensuring a positive experience from the moment they enter our facility.

Key Responsibilities
  • Greet clients and patients, providing a warm and welcoming atmosphere
  • Assist with check-in and check-out processes, ensuring accuracy and efficiency
  • Differentiate between specialty and emergency care cases, providing appropriate support and guidance
  • Process payments and assist with payment resources as needed
  • Communicate with referring veterinary offices and obtain referral information
  • Maintain accurate medical and financial records through our practice management software
  • Keep waiting areas and exam rooms clean and comfortable for clients and patients
  • Show empathy and understanding for clients and their pets, alleviating stress and anxiety
Requirements
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Comfortable working with computer systems and modern office technology
  • Previous experience in client-facing roles or veterinary settings preferred
What We Offer
  • Competitive hourly rate with opportunities for advancement
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) with employer match and paid time off
  • Employee assistance program and pet care discount
  • Flexible scheduling and opportunities for professional development