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Retail Operations Leader
2 months ago
At LL Flooring, we are seeking a dedicated Retail Operations Leader who will take charge of the daily and strategic operations of our retail flooring outlet. This role is pivotal in ensuring the financial success and operational excellence of the store.
The Retail Operations Leader will be responsible for guiding, mentoring, and developing a team of store associates, fostering a culture of success and customer satisfaction.
Key Responsibilities:
- Oversee all aspects of store operations, including achieving sales targets and ensuring financial performance.
- Implement company initiatives and manage resource planning and recruitment.
- Maintain high standards of inventory quality control and compliance with company policies.
- Collaborate with the Regional Manager to drive positive results on a daily, monthly, and annual basis.
Essential Skills and Qualifications:
- A strong passion for customer service and a commitment to personal and professional growth.
- 5 to 8 years of experience in customer-facing roles within sales, retail, or hospitality, with at least 3 years in a management position.
- A proven track record in recruiting, hiring, and mentoring a successful team.
- A High School diploma, GED, or equivalent.
- An interest in home improvement and the ability to influence flooring design choices.
- Proficiency with technology, including Microsoft Office and basic computer skills.
- Excellent communication skills, with the ability to engage customers both in person and over the phone.
- Physical capability to lift heavy items and a willingness to learn to operate a forklift, with training provided.
What We Offer:
- A clear career advancement path with opportunities for growth.
- Comprehensive benefits package including medical, dental, vision, 401k, short-term and long-term disability, and paid time off.
- A balanced work-life schedule with flexible retail hours.
- Monthly sales incentives to reward your performance.
We appreciate your interest in the Retail Operations Leader position at LL Flooring and look forward to discussing your potential contributions to our team.