Automotive Service Operations Leader

2 weeks ago


Hanover, Massachusetts, United States Group 1 Auto Full time
Overview
Group 1 Automotive is a prominent name in the automotive retail and service industry, and we are currently seeking a qualified AUTOMOTIVE SERVICE OPERATIONS LEADER to join our dynamic team.
We offer our employees a comprehensive benefits package, including:
- Competitive Compensation Structure
- Health, Dental, Vision, Life, and Disability Insurance
- 401(k) Plan with Company Contribution
- Paid Time Off
- Employee Stock Purchase Program
- Employee Vehicle Purchase Program
- Professional Work Environment with Opportunities for Training and Advancement

Key Responsibilities:
- Oversee the service drive personnel and evaluate their performance.
- Set and monitor departmental goals and objectives to ensure they are achieved.
- Promote customer satisfaction by ensuring courteous service from all service department staff.
- Maintain accurate daily sales and production records as required by management.
- Ensure the service department meets customer satisfaction (CSI) and financial targets.
- Foster strong relationships with customers to encourage repeat and referral business.
- Address customer complaints with tact and promptness, demonstrating concern for their needs.
- Ensure adherence to proper repair methods.
- Schedule necessary training for effective vehicle repair and service.
- Stay informed about product updates and new offerings.

Comply with all federal, state, and local regulations impacting service department operations, including hazardous waste disposal and OSHA requirements.

Additional responsibilities may be assigned by management.
Exhibit behaviors that align with the Company's core values in all interactions with customers, colleagues, and vendors.

Qualifications:
- Preferred: Two or more years of management experience in an automotive service environment.
- Strong supervisory skills.
- Experience with ADP Dealer Services is a plus.
- Ability to work independently and demonstrate self-motivation.
- Desire to thrive in a commission-based, performance-driven setting.
- Positive attitude and high-energy personality.
- Exceptional customer service abilities.
- Professional appearance and work ethic.
- Capability to excel in a process-oriented environment.
- High school diploma or equivalent.
- Valid driver's license and a clean driving record.

Group 1 Automotive is a Fortune 300 company that operates automotive dealerships and collision centers across the United States and the United Kingdom.

We provide our team members with a collaborative environment, excellent benefits, and continuous training and support.

If you resonate with our values of integrity, transparency, professionalism, teamwork, and respect, consider advancing your career with us.



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