Store Customer Service Professional
7 days ago
Sherwin-Williams is committed to helping our employees and their families live healthier, save smarter and feel better. We believe in careers that grow with you, and we're proud to be an Equal Employment Opportunity/Affirmative Action employer.
Our Store Customer Service Professionals are essential to the success of our retail stores. They work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.
The individual selected for this role will be expected to work at various store locations, including Asheville-West, Asheville-Main, Black Mountain, and others. The ideal candidate will have excellent customer service skills, be able to work independently, and possess a valid driver's license.
We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience and qualifications. This estimate may vary based on factors such as skill sets, experience, and training. Our benefits package includes health care, retirement plans, and opportunities for growth and development.
To succeed in this role, you will need to:
- Provide exceptional customer service, ensuring high levels of satisfaction
- Assist customers in person and over the phone by determining their needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently with policies and procedures
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
Minimum requirements include being at least 18 years old, legally authorized to work in the country, and able to lift up to 50 pounds frequently and up to 70 pounds occasionally. Preferred qualifications include having a valid driver's license, a high school diploma or equivalent, and one year of experience working in a delivery, retail, or customer service position.
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