System Patient Experience Manager

15 hours ago

Perry Hall, Maryland, United States Compass Group, North America Full time
Job Summary

Morrison Healthcare, a leading national food and nutrition services company, is seeking a highly skilled System Patient Experience Manager to join their team. As a key member of the Patient Experience Department, you will be responsible for managing and coordinating patient experience activities to improve patient satisfaction scores.

Key Responsibilities:
  • Track financial incentives, penalties, and reporting related to patient satisfaction performance.
  • Maintain and support client satisfaction at a level that ensures account retention.
  • Administer required client/customer surveys and respond in a timely and effective manner.
  • Monitor and ensure compliance with patient satisfaction initiatives.
  • Develop and customize patient satisfaction action plans to meet each account's needs.
  • Participate in hospital committees, such as the Patient Satisfaction Committee, Nursing, Administration, and HCAHPS Committee.
  • Ensure compliance with regulatory agencies, including CMS and JCAHO.
  • Increase regional patient satisfaction performance by promoting and monitoring patient satisfaction progress.
  • Maintain awareness of patient satisfaction updates and industry conditions.
  • Work closely with on-site management teams to reach operational goals.
  • Participate in monthly conference calls with fellow Patient Experience Managers and operations management.
  • Provide recognition for employees when programs are implemented with success.
  • Prepare and implement development and training plans for patient satisfaction success.
  • Compose patient satisfaction reports as needed for management.
Requirements:
  • HS diploma/GED or equivalent combination of education and experience.
  • 2-3 years in-servicing experience in customer service training.
  • Hospitality and healthcare experience preferred.
  • 3-4 years experience in service-oriented operations.
  • Good coaching and on-the-job training skills required.
  • Excellent organizational skills and ability to multi-task essential.
  • Proficient in the use of Windows-based office software, including Microsoft Office, Word, Excel, PowerPoint, and Outlook.
  • Exhibits initiative, responsibility, flexibility, and leadership.
  • Possesses a thorough knowledge of contract administration and office procedures.
  • Fiscal and budgetary skills.
About Compass Group, North America

Compass Group, North America is a leading food and support services company that provides high-quality services to healthcare, education, and business and industry clients. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

  • System Patient Experience Manager

    13 hours ago

    Perry Hall, Maryland, United States Compass Group Careers Full time

    Job Title: System Patient Experience ManagerCompass Group Careers is seeking a highly skilled System Patient Experience Manager to join our team. As a key member of our healthcare team, you will be responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership to improve patient satisfaction...

  • Family Medicine Physician

    1 week ago

    Perry Hall, Maryland, United States Patient First Full time

    Family Medicine Physician Job Description **About the Role** We are seeking a highly skilled Family Medicine Physician to join our team at Patient First. As a Family Medicine Physician, you will be responsible for providing high-quality patient care, conducting routine check-ups, and managing chronic conditions. **Responsibilities** * Conduct thorough...

  • Windows System Software Engineer

    4 weeks ago

    Perry Hall, Maryland, United States P3f, LLC Full time

    Benefits and Advantages Attractive Salary PackageFlexible Work HoursOpportunities for Professional DevelopmentPosition Overview P3F LLC is on the lookout for a talented Windows System Software Engineer to become a vital part of our dynamic team. The successful applicant will possess integrity, dependability, and a solid history in cybersecurity. Key...

  • Social Work Case Manager

    3 days ago

    Perry Hall, Maryland, United States Kaiser Full time

    Job SummaryThis position is an excellent opportunity to make a meaningful impact in the lives of our members. As a Social Work Case Manager, you will play a critical role in coordinating care and services to help our members achieve their optimal level of independence and quality of life.Key ResponsibilitiesCollaborate with the healthcare team to identify...

  • Acute Care Nurse Manager

    2 days ago

    Perry Hall, Maryland, United States LifeBridge Health Full time

    Job SummaryWe are seeking a skilled and experienced Assistant Nurse Manager to join our team at Levindale Hospital's Brain Health Unit. As a key member of our nursing leadership team, you will be responsible for supporting the Nurse Manager in ensuring the delivery of high-quality patient care, promoting a positive patient experience, and fostering a...

  • Acute Care Nurse Manager

    2 days ago

    Perry Hall, Maryland, United States LifeBridge Health Full time

    Job SummaryThe Assistant Nurse Manager is a key role in the Brain Health Unit at Levindale Hospital, supporting the Nurse Manager in improving patient outcomes, staff engagement, and operations. This role requires basic nursing skills and competence in clinical, ethical, and legal aspects of patient care.ResponsibilitiesAssume full oversight and...

  • Acute Care Nurse Manager

    2 days ago

    Perry Hall, Maryland, United States LifeBridge Health Full time

    Job SummaryWe are seeking a skilled and experienced Assistant Nurse Manager to join our team at Levindale Hospital's Brain Health Unit. As a key member of our nursing leadership team, you will be responsible for supporting the Nurse Manager in ensuring the delivery of high-quality patient care, promoting a positive work environment, and driving operational...

  • Nurse Assistant

    3 days ago

    Perry Hall, Maryland, United States LifeBridge Health Full time

    Nurse Tech Job OpportunityAt LifeBridge Health, we are dedicated to providing exceptional care to our patients and residents. As a Nurse Tech, you will play a vital role in supporting the daily care of patients in our High Intensity Care Unit (HICU).Job Summary:As a Nurse Tech, you will assist with activities of daily living, maintain a safe and clean...

  • Water Resource Engineer

    3 days ago

    Perry Hall, Maryland, United States gpac Full time

    Water Resource Engineer OpportunityWe are partnering with a reputable multi-disciplinary firm to find a highly motivated Water Resource Engineer to join their team.About the FirmThe firm is a well-established, multi-disciplinary organization with over 30 years of experience. They have a diverse and stable client base and a strong company culture that...

  • Nurse Assistant

    3 days ago

    Perry Hall, Maryland, United States LifeBridge Health Full time

    Nurse Tech Job OpportunityAt LifeBridge Health, we are dedicated to providing exceptional care to our patients and residents. As a Nurse Tech, you will play a vital role in supporting the daily care of patients in our High Intensity Care Unit (HICU).Job Summary:As a Nurse Tech, you will assist with activities of daily living, maintain a safe and clean...

  • Nurse Assistant

    3 days ago

    Perry Hall, Maryland, United States LifeBridge Health Full time

    Nurse Tech Job OpportunityAt LifeBridge Health, we are dedicated to providing exceptional care to our patients and residents. As a Nurse Tech, you will play a vital role in supporting the daily care of patients in our High Intensity Care Unit (HICU).Job Summary:As a Nurse Tech, you will assist with activities of daily living, maintain a safe and clean...

  • Nurse Assistant

    3 days ago

    Perry Hall, Maryland, United States LifeBridge Health Full time

    Nurse Tech Job OpportunityAt LifeBridge Health, we are dedicated to providing exceptional care to our patients and residents. As a Nurse Tech, you will play a vital role in supporting the daily care of patients in our High Intensity Care Unit (HICU).Job Summary:As a Nurse Tech, you will assist with activities of daily living, maintain a safe and clean...

  • Nurse Assistant

    3 days ago

    Perry Hall, Maryland, United States LifeBridge Health Full time

    Nurse Tech Job OpportunityAt LifeBridge Health, we are dedicated to providing exceptional care to our patients and residents. As a Nurse Tech, you will play a vital role in supporting the daily care of patients in our High Intensity Care Unit (HICU).Job Summary:As a Nurse Tech, you will assist with activities of daily living, maintain a safe and clean...

  • Nurse Assistant

    3 days ago

    Perry Hall, Maryland, United States LifeBridge Health Full time

    Nurse Tech Job OpportunityAt LifeBridge Health, we are passionate about delivering exceptional patient care and creating a supportive work environment for our team members.Job Summary:We are seeking a skilled Nurse Tech to join our team at Levindale Hebrew Geriatric Center and Hospital. As a Nurse Tech, you will provide safe and compassionate care to our...

  • Nurse Assistant

    3 days ago

    Perry Hall, Maryland, United States LifeBridge Health Full time

    Nurse Tech Job OpportunityAt LifeBridge Health, we are passionate about delivering exceptional patient care and creating a supportive work environment for our team members.Job Summary:We are seeking a skilled Nurse Tech to join our team at Levindale Hebrew Geriatric Center and Hospital. As a Nurse Tech, you will provide safe and compassionate care to our...

  • Nurse Assistant

    2 days ago

    Perry Hall, Maryland, United States LifeBridge Health Full time

    Nurse Tech RoleAt LifeBridge Health, we are dedicated to providing exceptional patient care and a supportive work environment. As a Nurse Tech, you will play a vital role in assisting our nursing team with daily patient care activities, ensuring a safe and clean environment for our patients.Key Responsibilities:Assist with activities of daily living,...

  • Nurse Assistant

    3 days ago

    Perry Hall, Maryland, United States LifeBridge Health Full time

    Nurse Tech Job OpportunityAt LifeBridge Health, we are dedicated to providing exceptional care to our patients and residents. As a Nurse Tech, you will play a vital role in supporting the daily care of patients in our High Intensity Care Unit (HICU).Job Summary:As a Nurse Tech, you will assist with activities of daily living, maintain a safe and clean...

  • Medical Assistant

    4 days ago

    Perry Hall, Maryland, United States Medstar Full time

    Job SummaryMedStar Health is seeking a highly skilled Medical Assistant to join our team in an ambulatory care setting. As a Medical Assistant, you will play a vital role in providing exceptional patient care and support to our healthcare team.Key ResponsibilitiesAssist providers with patient preparation, office procedures, and examination and education of...

  • Nurse Assistant

    3 days ago

    Perry Hall, Maryland, United States LifeBridge Health Full time

    Nurse Tech RoleAt LifeBridge Health, we are dedicated to providing exceptional patient care and a supportive work environment. As a Nurse Tech, you will play a vital role in assisting our nursing team with daily patient care activities, ensuring a safe and clean environment for our patients.Key Responsibilities:Assist with activities of daily living,...

  • Assistant General Manager

    2 weeks ago

    Perry Hall, Maryland, United States Wawa Full time

    {"title": "Assistant General Manager", "subtitle": "Lead Store Operations and Customer Service", "content": "At Wawa, we are seeking an experienced Assistant General Manager to lead our store operations and customer service teams. As a key member of our management team, you will be responsible for ensuring the highest level of customer satisfaction and store...