IT Systems Operations Manager

3 weeks ago


Charlotte, North Carolina, United States Atrium Health Full time

About the Job

We are seeking a highly skilled IT Systems Operations Manager to join our team at Atrium Health. As a key member of our IT operations team, you will be responsible for overseeing the daily work activities of systems engineers and developing long-term strategic plans to ensure system capacity meets current and future requirements.

As an IT Systems Operations Manager, you will be responsible for evaluating existing policies and procedures, recommending improvements, and developing and implementing methodologies for system analysis, installation, and support.

The successful candidate will have 8 years of experience installing and supporting information systems in a healthcare environment and a High School Diploma or GED, with a Bachelor's Degree preferred.

This is a challenging role that requires strong leadership skills, technical expertise, and excellent communication skills. If you are a motivated and results-driven individual who is passionate about delivering high-quality IT services, we encourage you to apply.

Key Responsibilities

  • Evaluate existing policies and procedures and recommend improvements.
  • Develop and implement methodologies for system analysis, installation, and support.
  • Oversee the daily work activities of systems engineers.
  • Develop and update associated documentation in accordance with established standards.
  • Guarantee efficient and effective completion of assignments in accordance with standard and analytical procedures.
  • Coordinate user/staff training as directed.
  • Direct and supervise support staff in the development and maintenance of information systems.
  • Conduct annual reviews and other routine HR and payroll administration.
  • Conduct counseling and task evaluation for subordinates.
  • Inform immediate supervisor of any abnormal circumstances related to performance of job duties in a timely and accurate fashion.
  • Provide status reporting as requested to immediate supervisor.

Physical Requirements

The environment is subject to high-level visibility through exposure to administration. The job duties will require a high degree of proficiency in verbal and written communications. Must be available for callback support on a regular basis. Due to schedules, extensive evening and weekend hours may be required at times for conversions, training, etc. Each employee has the responsibility to work in a safe manner. Must be able to lift objects that weigh up to 35 pounds.

Salary and Benefits

The estimated salary for this role is $85,000 - $110,000 per year, depending on experience. Atrium Health offers a comprehensive benefits package, including medical, dental, and vision insurance, retirement savings plan, and paid time off.

Education and Experience

High School Diploma or GED required; Bachelor's Degree preferred. 8 years experience installing/supporting information systems in healthcare environment.



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