Housekeeping Manager

3 weeks ago


Norman, Oklahoma, United States Holiday Inn Express Norman Full time
Job Title: Executive Housekeeper

Highgate Hotels is seeking an experienced Executive Housekeeper to join our team at the Holiday Inn Express Norman. As a key member of our Housekeeping Department, you will be responsible for ensuring the highest standards of cleanliness and service in our hotel.

Responsibilities:
  • Leadership and Supervision: Motivate and coach Housekeeping personnel to deliver exceptional service and maintain high standards of cleanliness.
  • Cleaning and Maintenance: Establish and maintain a regular cleaning schedule, including floor care, hard cleaning, and mattress flipping.
  • Equipment and Supplies: Maintain and control all housekeeping equipment and ensure compliance with corporate Risk Management standards.
  • Guest Services: Ensure that all guest rooms are clean and ready for occupancy, and that public areas are maintained to the highest standards.
  • Vendor Management: Manage vendor contracts for dry cleaning, window washing, and other services.
  • Training and Development: Develop employee morale and ensure training of Housekeeping personnel.
  • Quality Control: Conduct regular room inspections and ensure that all rooms meet Highgate Hotel standards.
  • Communication: Maintain effective communication with Guest Services and other departments to ensure seamless service delivery.
Requirements:
  • Experience: At least 3 years of progressive experience in a hotel or related field, or a 4-year college degree and at least 1 year of related experience.
  • Supervisory Experience: Supervisory experience required.
  • Skills: Proficient in MS Word and MS Excel, with excellent communication and leadership skills.
  • Physical Demands: Medium work, exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced leader who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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