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Customer Service Representative
2 months ago
Customer Service Opportunity
About the Role
We are seeking a highly skilled Customer Service Advocate to join our Essendant team. As a Customer Service Advocate, you will be responsible for providing exceptional customer service and support to our customers.
Key Responsibilities
- Manage inbound and outbound phone calls and email to ensure timely and effective resolution of customer inquiries.
- Provide customer service regarding shipment/delivery, returns, credit, order status, corrections, and other customer concerns.
- Address ad-hoc customer requests, such as guiding customers on self-service options, providing quotes, pricing and freight estimates, completing order entry, providing credit validation/reconciliation, addressing sample and product shopping requests, conducting stock checks and vendor/item inquiries, and issue resolution.
- Proactively identify customer process improvements.
- Perform other duties as assigned.
Requirements
- High School diploma or GED required.
- Prior 6 months to 1 year of customer service or internal care-related experience preferred.
- Computer navigation to include Microsoft Suite of programs, including Outlook, and proficiency in Office 365.
- Tasks such as copy and paste, working efficiently with multiple monitors, and general knowledge of screen functions.
Benefits
- Health benefits (Medical, Dental, Vision)
- Profit sharing and 401k with matching
- Holiday and overtime pay
- Paid Vacation and Sick Time
- Maternity and Parental leave benefits
- Employee discount
- Tuition Reimbursement
About Essendant
Essendant Inc. is a leading national distributor that fuels its customers' growth with a vast product assortment, world-class fulfillment network, and a full suite of advanced sales and marketing tools. We strive for more than just success; we believe in building partnerships with our customers and our employees. Our business wouldn't be thriving without our hardworking team members. We value all they bring to our company and offer a work environment that fosters training, mentoring, and personal growth.
Equal Opportunity Employer
Essendant is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We are committed to diversity and inclusion in the workplace.
