Hotel Reception Specialist

Overview:
At Hampton Inn by Hilton, we strive to create memorable experiences for our guests, colleagues, and business partners. Joining our team means embarking on a fulfilling career path with ample opportunities for professional growth within a vibrant and dynamic environment.

Key Responsibilities:
As a Front Desk Agent, you will play a crucial role in ensuring guest satisfaction by:

• Delivering exceptional service to all guests consistently.
• Efficiently managing guest check-ins and check-outs with a warm and friendly demeanor.
• Addressing guest inquiries and resolving complaints promptly and effectively.
• Processing guest payments accurately and following all cash handling protocols.
• Maintaining a clean and welcoming lobby and front desk area.
• Coordinating room assignments and managing special requests.
• Communicating effectively with housekeeping and maintenance teams regarding guest needs.
• Participating in daily team meetings to stay aligned with hotel goals.
• Completing all required training and adhering to brand standards.

Essential Skills:
To excel in this role, you should possess:

• Attention to detail to ensure all tasks are completed thoroughly.
• Strong teamwork abilities to collaborate effectively with colleagues.
• A positive and enthusiastic attitude towards guest service.

Motivations:
We value individuals who are driven by:

• The opportunity to make a meaningful impact within the organization.
• A desire to achieve goals and complete tasks efficiently.
• Growth opportunities that allow for increased responsibilities.
• Self-motivation and the ability to work independently.

General Notes:
This job description is intended to provide a general overview of the responsibilities and requirements of the position. Additional duties may be assigned as necessary. The company reserves the right to modify job responsibilities and working hours as needed.

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