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Senior Specialist in Patient Engagement

2 months ago

Silver Spring, Maryland, United States Trinity Health Full time
Tipo de Empleo:
Tiempo completoTurno:

Descripción:
Resumen General:
Un miembro fundamental del programa de mejora de calidad de servicio a nivel hospitalario que aborda las necesidades de los clientes internos y externos del hospital. Actúa como un enlace entre los pacientes y visitantes y la dirección del hospital, funcionando como la "cara" de la Recuperación de Servicio del hospital en el momento y coordinando un seguimiento apropiado y oportuno de los líderes de departamento con una única respuesta organizacional. Asiste a los gerentes en la identificación e investigación de problemas de calidad de servicio. Responsable del apoyo diario a la meta de la organización de crear una cultura de servicio excepcional. Responde y gestiona quejas/preocupaciones y agravios escritos sobre experiencias de atención en colaboración con la Gestión de Riesgos bajo todas las directrices regulatorias federales, estatales y de organismos acreditadores. Apoya y promueve todas las iniciativas de la Oficina de Experiencia del Paciente y la Familia y respalda la Misión de Trinity Health.
Aspectos Destacados del Puesto:
  • Salario Competitivo
  • Beneficios - Salud, Dental y Visión, Tiempo Libre, Estacionamiento Gratuito, Acceso al Metro, Reembolso de Matrícula, 403(b)
  • Calidad de Vida: Horarios de trabajo flexibles
  • Avance: Oportunidades de crecimiento profesional
Descripción:
  • Actúa como un enlace entre los pacientes y visitantes y la dirección del hospital, funcionando como la "cara" de la Recuperación de Servicio del hospital en el momento y coordinando un seguimiento apropiado y oportuno de los líderes de departamento con una única respuesta organizacional.
Responsabilidades:
  • Capacidad para priorizar situaciones y eventos de manera rápida y efectiva, manteniendo una actitud profesional y positiva.
  • Capacidad para trabajar de manera independiente con supervisión mínima, brindar apoyo y colaborar eficazmente.
  • Habilidad para manejar múltiples tareas con prioridades en competencia y cumplir con los objetivos.
  • Asiste a los gerentes en la identificación e investigación de problemas de calidad de servicio.
  • Responsable del apoyo diario a la meta de la organización de crear una cultura de servicio excepcional.
  • Responde y gestiona quejas/preocupaciones y agravios escritos sobre experiencias de atención en colaboración con la Gestión de Riesgos bajo todas las directrices regulatorias federales, estatales y de organismos acreditadores.
  • Apoya y promueve todas las iniciativas de la Oficina de Experiencia del Paciente y la Familia y respalda la Misión de Trinity Health.
Lo que necesitarás:

Requisitos:
  • Título universitario en Negocios, Ciencias de la Salud o disciplina relacionada; se prefiere título de maestría.
  • Mínimo de siete años de experiencia en un entorno hospitalario.
  • Excelentes habilidades de comunicación verbal, escrita y de servicio al cliente.
  • Fuertes habilidades interpersonales para comunicarse e interactuar eficazmente con empleados, personal, gerencia y administración.
  • Capacidad para demostrar habilidades técnicas en la recopilación, análisis y presentación de información.
  • Capacidad para actuar de manera asertiva, aunque diplomática.
  • Habilidades sólidas de negociación.
  • Capacidad para utilizar software orientado a datos (por ejemplo, Word, Excel, Power Point, MIDAS+). Lectura, escritura y comprensión completa del idioma inglés.
Preferido:
  • Experiencia previa en un rol de supervisión.
  • Experiencia en gestión de crisis, desescalada y mediación.
Acerca de nosotros:

Holy Cross Health es un sistema de salud católico y sin fines de lucro que atiende a más de 240,000 individuos cada año. Holy Cross Health recibe numerosos premios nacionales, designaciones clínicas y acreditaciones en una amplia gama de especialidades por ofrecer servicios de atención médica innovadores y de alta calidad.

Holy Cross Health es un empleador que ofrece igualdad de oportunidades.

Nuestra Compromiso con la Diversidad y la Inclusión

Trinity Health es uno de los sistemas de salud católicos sin fines de lucro más grandes del país. Basados en nuestra Misión y Valores Fundamentales, integramos la diversidad, equidad e inclusión en todo lo que hacemos. Nuestros colegas tienen diferentes experiencias, costumbres, habilidades y talentos. Juntos, nos convertimos en nuestras mejores versiones. Una fuerza laboral diversa e inclusiva proporciona la atención más accesible y equitativa para aquellos a quienes servimos.