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Customer Service Representative

1 week ago

Maitland, Florida, United States Advanced Dermatology and Cosmetic Surgery Full time

**About Us**

At Advanced Dermatology and Cosmetic Surgery, we are committed to providing the best experience and care for our patients. Our team is dedicated to delivering exceptional customer service, and we are seeking a highly skilled and reliable Customer Service Representative to join our team.

This role is based in a call center/corporate office environment, where you will work closely with our billing department to resolve patient problems and questions related to medical billing. You will be responsible for taking telephone calls, researching and resolving issues, processing credit card payments, and working with insurance-related matters.

To succeed in this position, you must have a minimum of one year's experience in a medical billing office setting, with knowledge of medical terminology, ICD-9, CPT coding, and EOB interpretation. Excellent organizational, customer service, and communication skills are essential, as well as related computer experience and working knowledge of Microsoft Office, Word, Excel, and Next Gen systems.

We offer a competitive benefits package, including PTO, paid holidays, vacation time, and 401K. The working hours for this position are from 9am to 5pm, Monday to Friday.

If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

  • Taking telephone calls from patients regarding medical billing and insurance-related matters.
  • Researching and resolving issues related to medical billing, including ICD-9, CPT coding, and EOB interpretation.
  • Processing credit card payments for offices and billing departments.