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Client Care Coordinator
2 months ago
Soaring Eagles Home Care is a prominent agency dedicated to providing home care services across multiple states. Our commitment is to ensure that seniors, children, and individuals with disabilities can maintain their independence and dignity in the comfort of their own homes. We are currently seeking a Case Coordinator to enhance our operations.
Employee-Centric Environment
At Soaring Eagles Home Care, we prioritize creating a workplace characterized by respect, collaboration, and appreciation. Our approach includes flexible scheduling, a focus on employee wellbeing, and a commitment to recognizing the contributions of every team member.
Community Impact
Our dedicated team is passionate about supporting one another and the clients we serve. We strive to make a positive difference in the lives of those who are often overlooked by the healthcare system.
Key Responsibilities:
- Facilitate the onboarding process for new Personal Care Attendants (PCAs).
- Conduct regular home and wellness visits as necessary.
- Manage inquiries and assessments for new clients.
- Maintain comprehensive and accurate records for employees and clients.
- Develop and manage schedules for PCAs in accordance with client care plans.
- Communicate regularly with clients and care providers to ensure service quality.
- Address and resolve incidents involving PCAs or clients, ensuring thorough follow-up.
- Oversee PCA performance and set clear expectations for conduct and attendance.
- Organize training sessions for new and existing staff.
- Conduct audits of caseloads and respond to audit inquiries.
- Ensure a professional and organized office environment.
- Participate in regular meetings with the Regional Director.
- Engage in community outreach and promotional activities.
Qualifications:
- Associate degree or equivalent experience in a related field.
- Proficiency in Microsoft Office Suite, particularly Outlook, SharePoint, Excel, and Teams.
- Strong time management skills and the ability to work under pressure.
- A commitment to providing compassionate care and support to clients.
Why This Role Matters:
- Make a meaningful impact on the lives of individuals and families in your community.
- Provide essential services to those who may not have access to adequate care.
- Be part of a supportive team that values collaboration and mutual respect.
Benefits Offered:
- Comprehensive medical and dental coverage, 401K, mileage reimbursement, flexible scheduling, vision care, and year-end bonuses.
