Client Service Representative
2 months ago
About Us:
At Bank OZK, we pride ourselves on our commitment to excellence, exceptional customer service, and year-after-year recognition of our industry leading financial performance. Our unique position with our own internal Fintech team enables us to create and offer innovative personal and business banking solutions.
About You:
We are seeking a talented individual who possesses and displays the following attributes:
- Helpful, friendly, approachable, enthusiastic and professional disposition
- Accurate and efficient productivity
- Team player approach, capable of thriving in a continually changing environment
- Critical thinking skills
Your Role:
In this role, you will build professional relationships with customers and promote a positive, helpful and friendly team environment. You will contribute your unique talents, skills and experiences to help our customers, your team and our bank get better every day, providing exceptional customer service at all times.
Key Responsibilities:
- Engage customers in meaningful conversations regarding their financial needs and goals, identifying referral opportunities for banking center team members
- Cultivate professional relationships with customers, listening carefully to their needs and displaying empathy to provide the best service possible
- Proactively help to resolve customer concerns in a timely, professional and positive manner, escalating issues to next level of authority, as needed
- Display a high degree of integrity, trustworthiness and professionalism at all times
- Actively promote teamwork, leading by example and taking initiative to assist others
- Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud
- Open new accounts, as needed, and recommend new products and services to meet customer needs
- Complete all essential training and display enthusiasm for continuous learning, accepting constructive feedback from more experienced team members
- Maintain consistently good punctuality and attendance to work
- Follow Bank policy, procedures and guidelines to protect customers and bank assets
Requirements:
- High school diploma or equivalent required; bachelor degree preferred
- 1+ year experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required
- Knowledge of and experience with bank products, online banking, mobile banking applications, banking cards, etc. preferred
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