Veterinary Practice Manager, Chicago, IL

3 weeks ago


Chicago, Illinois, United States Vetted Pet Health Full time

The Veterinary Practice Manager is the anchor of our clinics, responsible for creating a culture and energy that drives success.

This role is critical in both day-to-day operations and overall member experience, which includes digital and in-person interactions.

We're looking for someone with vet med experience and a passion for the business side of running a clinic practice.

This role will work closely with our Anchor Veterinarians and relief veterinarians on rotation, reporting directly to our Senior Manager of Clinic Operations.


Vet Med Responsibilities:
Triaging appointments, recording vitals, and assisting doctors with diagnostics
Completing treatments as instructed by the doctor
Basic husbandry and nursing care
Taking blood
Preparing samples for outside reference labs
Preparing medications
Administering medications

Operational Responsibilities:
Maintaining a 360° view of the practice and leading the team to ensure facilities and brand standards are met
Upholding a culture of safety, compliance, collaboration, and inclusivity
Working closely with the manager of the daycare and/or grooming center to ensure a seamless customer experience
Handling escalated situations with members and enlisting support from the Senior Manager of Clinic Operations as needed
Overseeing and analyzing the practice's P&L and revenue by type, identifying trends and growing top line revenue
Managing and optimizing appointment and doctor schedules
Partnering with the larger leadership team to create, review, improve, and implement new initiatives and processes
Executing events that help build the clientele of the clinic

Requirements:
2+ years working in a veterinary practice
Bonus if licensed in the state of Texas or in process of receiving your LVT
Experience in a hospitality role and/or fast-paced startup is a plus
Comfortable with navigating technology platforms including Excel and Google Suite
Emotionally intelligent and autonomous
Customer service-oriented and focused on the details

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