Customer Service Specialist

3 days ago


Sens, Bourgogne-Franche-Comté, United States Michaels Stores Full time

Job Description

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We are seeking a skilled Retail Sales Team Member to join our team at Michaels Stores. As a key member of our store team, you will be responsible for delivering an exceptional customer experience, ensuring a positive shopping environment, and contributing to the overall success of our store.

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Job Responsibilities

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Key responsibilities include:

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  • Providing exceptional customer service, responding to customer inquiries, and resolving issues promptly">
  • Assisting customers with finding products, answering questions, and providing product recommendations">
  • Processing transactions, handling cash, and maintaining a clean and organized store environment">
  • Maintaining knowledge of products, services, and promotions to effectively communicate with customers">
  • Contributing to visual merchandising, store displays, and product placement to enhance the shopping experience">
  • Participating in ongoing training and development programs to stay up-to-date on company policies, procedures, and best practices">
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Requirements

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To succeed in this role, you must have:

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  • A high school diploma or equivalent required; prior retail experience preferred">
  • Excellent communication, interpersonal, and problem-solving skills">
  • The ability to work independently and as part of a team">
  • A strong commitment to delivering exceptional customer service">
  • Basic math skills and accuracy when handling cash and processing transactions">
  • Availability to work a flexible schedule, including weekends, evenings, and holidays">
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Compensation and Benefits

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The estimated salary for this position is $12.50 per hour, based on national averages for similar positions in the retail industry. Pay may vary depending on location, experience, and other factors. Michaels offers a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, and opportunities for career growth and development.

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Why Work at Michaels?

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Michaels is a leading creative destination in North America, offering a dynamic and supportive work environment. As a valued member of our team, you will have opportunities to grow and develop your skills, engage with a diverse group of colleagues, and contribute to the success of our stores.



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