Front Desk Agent Residences by Armani Casa

1 week ago


Miami, United States NegocialoYa Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Agent to join our team at Residences by Armani Casa. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our residents, guests, and visitors. You will work closely with the concierge team and property leadership to ensure a 5-star luxury service experience.

Key Responsibilities
  • Provide exceptional customer service to residents, guests, and visitors
  • Work closely with the concierge team and property leadership to ensure a 5-star luxury service experience
  • Monitor elevator Emergency Response System
  • Respond to emergency situations in a timely and efficient manner
  • Resolve and follow-up on all complaints/issues
  • Work closely with the Concierge to follow up on residents requests
  • Maintain daily log, records, and forms
  • Receive and register all residents packages
  • Maintain a safe and secure environment throughout the building
  • Handle property emergency procedures and situations with maturity and professionalism
  • Perform tasks and projects as delegated by Front Desk Supervisor, Assistant Property Manager, Director of Operations and General Manager
  • Follow safety procedures and maintain a safe work environment
Requirements
  • Must be able to speak, read and write English to facilitate the communication process
  • Must possess basic computer skills, basic math skills, and strong communication skills
  • Should be detailed and highly organized
  • Must have flexible availability
  • Previous luxury experience preferred
  • Able to work a flexible schedule
  • Must have good computer and communication skills, multi-task oriented


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