Front of House Team Member

5 days ago


Atlanta, Georgia, United States MARCUS SAMUELSSON RESTAURANT GROUP Full time
Job Overview

We are seeking a skilled Front of House Team Member - Reservations to join our team at MARCUS SAMUELSSON RESTAURANT GROUP. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests, ensuring seamless reservations, and creating an outstanding dining experience.

About the Role

This part-time position requires a minimum 1-year Hosting experience in a high-volume restaurant operation. You should have knowledge of Resy or similar reservation systems, as well as excellent customer service and problem-solving skills.

Responsibilities
  • Guest Service: Provide courteous, prompt service to our guests, including checking voicemails at the beginning and end of every service.
  • Reservations Management: Understand steps of service and consistently execute them with efficiency and grace while maintaining a sense of urgency throughout the service. Plot the reservation book pre-service to optimize turn times and guests in the dining room for every shift.
  • Cash Handling and POS: Responsible for entering guest orders accurately into Toast when guests order over the phone.
  • Team Collaboration: Communicate guest requests to management when they see anything noted on Resy, and interact with genuine and patient hospitality when speaking to vendors and guests.
Requirements

To succeed in this role, you should possess:

  • Possess a passion for hospitality, teamwork, and exceeding guest expectations.
  • A minimum 1-year Hosting experience in a high-volume restaurant operation.
  • Knowledge of Resy or similar reservation systems.
  • Prior related experience requiring cash handling, excellent customer service, service recovery, and problem-solving skills.
Compensation and Benefits

The estimated salary for this position is $20-$25 per hour, depending on experience. MARCUS SAMUELSSON RESTAURANT GROUP offers a competitive benefits package, including equal opportunities based on job-related qualifications and without regard to race, sex, color, age, sexual orientation, gender identification, marital status, military or veteran status, national origin, disability, religion, political activity, or any other characteristic protected by law.

Why Join Our Team?

MARCUS SAMUELSSON RESTAURANT GROUP is committed to creating an inclusive work environment where everyone feels valued and supported. As a member of our team, you will have the opportunity to develop your skills, grow professionally, and contribute to delivering exceptional experiences for our guests.



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