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Culinary Experience Leader

2 months ago

Flowood, Mississippi, United States CSC Generation Full time
Job Summary

We are seeking a highly skilled Culinary Experience Leader to join our team at CSC Generation. As a key member of our culinary team, you will be responsible for delivering exceptional cooking classes and experiences to our customers.

Key Responsibilities
  • Model and direct employees to ensure customer service standards are met.
  • Deliver an exceptional cooking class experience at every class using recipes and game plans provided.
  • Stay informed by maintaining product knowledge, accessing available training, and seeking out additional resources when necessary.
  • Ensure high standards of sanitation and cleanliness are maintained throughout the experience by keeping work areas and guest areas clean and organized.
  • Ensure all food items are cooked and served at the correct temperature and under sanitary conditions.
  • Work as a part of a high-performing team to achieve store sales plans and strive to achieve individual and/or class sales goals.
  • Model and ensure all company policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained, and consistently followed.
  • Provide coaching in the moment and performance feedback to Kitchen Assistants and communicate performance issues directly to the Resident Chef.
  • Seek opportunities to increase cooking class and retail sales.
  • Record time worked accurately and according to company policy.
  • Anticipate and solve problems by taking decisive action and follow up with the Resident Chef.
  • Demonstrate exceptional verbal and written communication skills with employees, customers, field management, and corporate office.
  • May handle, serve, and pour liquor, wine, and beer, and/or mix ingredients to prepare cocktails and other drinks.
  • Additional responsibilities as assigned by the Resident Chef.
Essential Functions
  • Ability to communicate verbally and work cooperatively with employees and customers.
  • Ability to remain in a stationary position for up to 3 hours at a time.
  • Ability to move about the workplace coaching and directing employees and/or class participants or while selling to customers.
  • Ability to distinguish, with a degree of accuracy, differences or similarities in intensity or quality of flavors or odors, or recognizing particular flavors or odors using the tongue or nose.
  • Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch in order to demonstrate, retrieve, and/or replenish merchandise and/or cooking equipment.
  • Ability to use hands to seize, hold, grasp, turn, or otherwise in order to chop, whisk, slice, stir, juice, and/or demonstrate other techniques.
  • Ability to work a varied schedule in order to teach classes at different times of the day, week, and year.
  • Ability to operate a computer, POS system, keyboards, merchandise scanners, and mouse in order to accomplish work.
  • Regular and predictable attendance.
  • Ability to lift and/or move merchandise and/or kitchen equipment weighing up to 35 lbs.
Environmental Conditions

Working with an open flame and/or other heating units, and exposure to variation in kitchen temperature.

Experience and Required Qualifications
  • 1-2 years of kitchen operations experience.
  • Culinary degree or equivalent Sous Chef experience considered in lieu of degree.
  • Demonstrated successful teaching and training experience.
  • Valid Food Handlers/Food Managers Certification.
  • Must be at least 21 years old.
  • Familiarity with MS Office Suite (Word, Excel, Outlook).
  • Proven ability to drive sales and motivate teams.
  • Proven communication skills.
Sur La Table Core Competencies for Everyone
  • Focus on the Customer: You inspire and delight your customers.
  • Be Genuine: Your communication style is respectful, effective, and sincere.
  • Make the Right Call: You effectively blend knowledge, experience, wisdom, and decisive action.
  • Take Ownership: You are committed, responsible, and provide solutions.
  • Achieve Results: You meet and exceed goals and expectations.