Global Client Service Expert

3 weeks ago


New York, New York, United States Snakorpio Group Inc. Full time

We are seeking a highly motivated Global Client Service Expert to join our team at Snakorpio Group Inc. in New York City.

About the Role

The Senior Client Associate will work closely with Global Client Solutions and other members of the Client Service team globally to support the management of the end-to-end client experience.

This role involves ensuring efficient processing of client requests and partnering with various internal teams to address client needs and resolve issues.

Key Responsibilities:

  • Serve as primary point of contact for client inquiries related to operational activities, transactions (distributions, capital calls), reporting, account management, ensuring that client issues are addressed swiftly and effectively
  • Co-ordinate the flow of investor inquiries and responses with internal teams to deliver timely and accurate investor facing communications i.e., performance reporting, specific and customized ad hoc requests
  • Liaise with Client Service Reporting and other internal teams to ensure delivery of reporting needs; ability to address custom reporting needs in the region, if necessary
  • Regularly communicate with internal teams (Global Client Solutions, Risk & Compliance, Investment Accounting, etc.) to address client inquiries; proactively address and resolve any issues
  • Organize, manage, and monitor the team's schedule and inbox to ensure the quality and timely service delivery of requests and query responses
  • Identify and implement process improvement opportunities to enhance operational efficiency and client satisfaction; contribute to projects and initiatives of the team and the wider business, as necessary

Requirements:

  • 8+ years' experience within financial services/ asset management, with experience in Investor Relations or Client Service
  • Direct experience in a client-facing role is a plus
  • Proven ability to champion the criticality of quality client outcomes to important internal stakeholders
  • Ability to develop strong working relationships with both internal and external stakeholder
  • Proven Project Management discipline highly advantageous
  • Knowledge and experience related to Private Markets

Estimated Salary Range:$160,000 - $200,000 per annum, depending on experience



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