General Manager

1 day ago


Reading, Pennsylvania, United States Hand and Stone Massage and Facial Spa Full time
About the Role

We are seeking a highly motivated and experienced General Manager to lead our Hand and Stone Massage and Facial Spa location in Wyomissing, PA. As a key member of our team, you will be responsible for driving sales performance, growing the business, and delivering exceptional customer experiences.

Key Responsibilities
  • Provide exceptional customer service and ensure a positive experience for all clients
  • Oversee and manage daily spa operations, including sales performance and team management
  • Recruit, hire, and develop talented spa professionals
  • Train, monitor, and coach team members to achieve sales goals and excellence in customer service
  • Develop and implement effective marketing strategies to drive business growth
  • Manage spa inventory, ordering, and cash handling
  • Perform administrative duties, including reporting, P&L analysis, and payroll
Requirements
  • Proven leadership experience in a spa or membership-based sales environment
  • Excellent communication and interpersonal skills
  • Ability to work flexible hours, including nights, weekends, and holidays
  • Computer proficiency and knowledge of retail/appointment booking systems
  • Strong team player with the ability to work independently under minimal supervision
  • Exceptional organizational skills, including attention to detail and multitasking
  • Critical thinking skills, including customer conflict resolution
About Us

Hand and Stone Massage and Facial Spa is a national franchise with over 500 locations across the country. Our company values a positive and supportive work environment, and we offer competitive compensation and a robust benefits package to our team members.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced leader looking for a new challenge, please submit your application.


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