Pharmacy Support Technician

3 days ago

Everett, Washington, United States IQVIA Full time
Job Title: Pharmacy Support Technician

We are seeking a highly skilled Pharmacy Support Technician to join our team at IQVIA. As a Pharmacy Support Technician, you will play a critical role in providing support to patients in need of available therapies.

Job Summary:

The Pharmacy Support Technician will be responsible for fielding requests from patients, pharmacies, and medical professionals utilizing an Opus Health program. This includes card activation, program eligibility, explanation of program benefits, and explanation/troubleshooting of submission rejections.

Key Responsibilities:
  • Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
  • Quickly assess the user's issue and provide first-level support for problem resolution
  • Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
  • Recognize operational challenges and suggest recommendations to management, as necessary
  • Ability to work 40 hours per week (shifts based on availability) under moderate supervision
Requirements:
  • High School Diploma or equivalent
  • Pharmacy Technician experience required
  • HIPAA knowledge/experience
  • Call center experience required (3+ years preferred)
  • Experience in medical claim processing is a plus
  • Bi-lingual (English/Spanish) is a plus
About IQVIA:

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. IQVIA's ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.

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