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Front Desk Representative

2 months ago

Waukee, Iowa, United States Hospitality Specialists, Inc. Full time
Job Summary

To provide exceptional guest experiences by delivering attentive and personalized service during check-in, check-out, and throughout their stay.

Key Responsibilities:
  • Be flexible with work schedules to meet guest needs.
  • Report to work on time, dressed in proper uniform, and maintain a clean and organized workspace.
  • Ensure knowledge of hotel policies, procedures, and internal rules to handle guest inquiries and requests.
  • Conduct cash handling and transactions accurately and efficiently.
  • Stay up-to-date on daily hotel operations, changes, and events to provide informed assistance to guests.
  • Be knowledgeable about room rates, packages, discounts, and promotions to effectively handle guest inquiries.
  • Provide accurate information about hotel amenities, services, and room locations to enhance the guest experience.
  • Monitor and respond to guest feedback and concerns to maintain high service standards.
  • Operate hotel reservations software efficiently to process guest registrations and room assignments.
  • Assist guests with special requests and resolve any issues promptly and professionally.
  • Stay informed about brand-specific reward programs and frequent traveler programs to provide personalized recommendations.
  • Answer phone calls promptly and professionally, adhering to hotel standards.
  • Ensure the security and integrity of safe deposit boxes and maintain a clean and organized workspace.
  • Participate in cleaning and maintenance tasks to maintain a clean and welcoming environment.
  • Collaborate with colleagues to achieve daily operational goals and provide exceptional guest service.
  • Stay alert and prepared to respond to emergency situations and follow established protocols.
  • Provide guests with information about local attractions, events, and services to enhance their stay.
  • Follow hotel policies and procedures to maintain a safe and secure work environment.
Physical Requirements:
  • Sitting: Rarely
  • Walking: Frequently
  • Climbing Stairs: Occasionally
  • Standing: Constantly
  • Crouching/Bending/Stooping: Occasionally
  • Reaching: Occasionally
  • Grasping: Frequently
  • Pushing/Pulling: Occasionally
  • Near Vision: Constantly
  • Far Vision: Frequently
  • Hearing: Constantly
  • Talking: Constantly
  • Smell: Constantly
  • Taste: Constantly
  • Lifting/Carrying: Up to 50+lbs