Automotive Service Representative

3 days ago


Simi Valley, California, United States Pep Boys Full time
Company Overview

Pep Boys is a leading provider of automotive services and products, dedicated to delivering exceptional customer experiences. Our team is committed to helping customers get back on the road quickly and safely.


Job Description

We are seeking a highly skilled Automotive Customer Service Advisor to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service, ensuring timely and efficient resolution of customer inquiries, and promoting sales opportunities. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.


Estimated Salary Range:$16.00-$18.00 per hour based on experience + commission.

Responsibilities:
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work closely with management to ensure seamless operations and efficient service delivery.
  • Identify and capitalize on sales opportunities, promoting Pep Boys products and services to customers.
  • Maintain accurate records and reports, including customer interactions and sales data.
  • Collaborate with colleagues to achieve team goals and objectives.

Requirements:
  • High school diploma or equivalent required.
  • Valid driver's license.
  • One year of related experience in the automotive service environment.
  • Strong verbal communication skills.
  • Ability to work Days, Nights, Weekends, Holidays.

Benefits:

Pep Boys offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off.



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