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Customer Service Representative

4 weeks ago


Cabot, Arkansas, United States Benjamin Franklin Plumbing of Cabot, AR Full time
Job Overview

We are seeking a highly organized and detail-oriented Office Receptionist to serve as the first point of contact for our clients. The ideal candidate will possess excellent communication skills, a professional demeanor, and the ability to function well under pressure.

Key Responsibilities
  • Answer and direct incoming phone calls in a professional and courteous manner.
  • Greet visitors and ensure they are directed to the appropriate department or person.
  • Manage and respond to email correspondence as needed within the office.
  • Input invoices and manage basic accounting data using QuickBooks.
  • Schedule municipal inspections and request for service of outside agencies.
  • Maintain office supplies inventory and place orders as necessary.
  • Assist with scheduling appointments, meetings, and other office-related activities.
  • Organize and maintain office filing systems, both physical and digital.
  • Use Office 365 tools (Outlook, Word, Excel, etc.) for daily office tasks, document preparation, and data entry.
  • Coordinate with other departments for the smooth operation of fast-paced office tasks.
  • Handle any additional administrative duties as assigned by management.
Qualifications
  • High school diploma or equivalent; additional education or certifications are a plus.
  • Experience operating multiple phone line systems and interoffice call forwarding, messaging, and call outs.
  • Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint).
  • Experience with QuickBooks or similar accounting software.
  • Excellent communication skills, both verbal and written.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and prioritize tasks efficiently.
  • A professional and welcoming attitude with excellent customer service skills.
  • Previous experience in an office environment or receptionist role.
Compensation

Competitive salary based on experience, with benefits including health insurance, paid time off, and opportunities for professional development.