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Customer Service Representative
4 weeks ago
We are seeking a highly organized and detail-oriented Office Receptionist to serve as the first point of contact for our clients. The ideal candidate will possess excellent communication skills, a professional demeanor, and the ability to function well under pressure.
Key Responsibilities- Answer and direct incoming phone calls in a professional and courteous manner.
- Greet visitors and ensure they are directed to the appropriate department or person.
- Manage and respond to email correspondence as needed within the office.
- Input invoices and manage basic accounting data using QuickBooks.
- Schedule municipal inspections and request for service of outside agencies.
- Maintain office supplies inventory and place orders as necessary.
- Assist with scheduling appointments, meetings, and other office-related activities.
- Organize and maintain office filing systems, both physical and digital.
- Use Office 365 tools (Outlook, Word, Excel, etc.) for daily office tasks, document preparation, and data entry.
- Coordinate with other departments for the smooth operation of fast-paced office tasks.
- Handle any additional administrative duties as assigned by management.
- High school diploma or equivalent; additional education or certifications are a plus.
- Experience operating multiple phone line systems and interoffice call forwarding, messaging, and call outs.
- Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint).
- Experience with QuickBooks or similar accounting software.
- Excellent communication skills, both verbal and written.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize tasks efficiently.
- A professional and welcoming attitude with excellent customer service skills.
- Previous experience in an office environment or receptionist role.
Competitive salary based on experience, with benefits including health insurance, paid time off, and opportunities for professional development.