Service Representative

7 days ago


Duluth, Minnesota, United States Mercedes-Benz of Atlanta Northeast Full time
Job Title: Customer Service Associate - Cashier

Mercedes-Benz of Atlanta Northeast is a leading dealership with over 30 years of experience, focusing on customer and employee satisfaction. We value every employee's growth and well-being, promoting from within and celebrating individual success stories.

We offer a range of benefits, including free health insurance options, 401k match, HSA company match contribution, dental and vision insurance, paid vacations, holiday pay, PTO pay, career advancement opportunities, discounts on products and services, and long-term job security.

The estimated salary for this position is around $50,000 to $60,000 per year, based on industry standards and location.

Responsibilities:
- Schedule service appointments and communicate with customers daily by following up over the phone after each appointment
- Actively listen to customers, answer their questions, and direct them appropriately as they request
- Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
- Advise maintenance recommendations
- Confirm scheduled and missed appointments

Requirements:
- Strong computer skills, including Outlook, Excel, and Word (and preferably dual-screen experience)
- Strong customer service background
- Excellent verbal and written communication skills
- Punctual, reliable, and eager to improve
- Clean driving record and valid driver's license

As an equal opportunity employer, we prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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