Host/Hostess - Part Time

3 weeks ago

Maryland, United States Pyramid Global Hospitality Full time
About Us

Welcome to Pyramid Global Hospitality, a company that values its employees and is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, we are committed to providing ongoing training and development opportunities to help our employees build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, we offer a supportive and collaborative work environment that encourages growth and fosters success. Our company has been recognized as a top resort in the Mid-Atlantic by Condé Nast and Travel + Leisure.

Location Description

We invite you to become part of our Crew at one of the most desirable destinations on the Eastern Shore, Inn at Perry Cabin. A historical gem tucked away on acres of privacy along the serene Miles River in St. Michaels, Maryland, Inn at Perry Cabin encompasses genuine hospitality with a strong sense of nautical heritage. Our luxury resort provides a unique and authentic Chesapeake Bay experience and has been recognized as a top resort in the Mid-Atlantic by Condé Nast and Travel + Leisure. Providing upscale amenities such as Links at Perry Cabin (our exclusive Pete Dye-designed golf course), the Spa at Perry Cabin (our therapeutic oasis), and a Fleet of five sailboats, including the historic 1902 Skipjack, Stanley Norman, and a stately 55-foot Hinckley Yacht, Inn at Perry Cabin is one of the most desirable and unforgettable places to work on the Eastern Shore. Adding to the charm of the resort is a zero-edge swimming pool, lush gardens maintained by our on-property horticulturist, complementary bicycles, kayaks and paddleboards, and a unique array of resort activities. As a member of our Crew, you will work with the BEST. Our team of diverse and passionate professionals enjoy an environment that fosters growth and encouragement in all they do.

Our culture is supported by our Pillars:
Service, Teamwork, Professionalism & Respect, Integrity, and Delivering Results.

Our INN Crew share the goal of providing exceptional service and creating lasting memories for all guests of the Inn.

If you are ready to set sail into a new adventure, apply today and enjoy the many benefits and great opportunities for growth at Inn at Perry Cabin For more information about the Inn at Perry Cabin, please visit our website at Overview

POSITION SUMMARY

To ensure all guests are greeted and seated in a friendly and courteous manner using appropriate procedures, in accordance with the Inn at Perry Cabin standards.


ESSENTIAL JOB FUNCTIONS

  • Operating "Open Table," a reservation software program
  • Answering phone calls and responding to guest questions
  • Providing a warm greeting to customers upon entering the restaurant
  • Control heavy volume at restaurant entrance
  • Attend to and anticipate guest needs
  • Familiarization with menu
  • Patron rotation of server sections
  • Escorting guests to proper table
  • Provide a warm, sincere farewell to guests leaving the restaurant
  • Continuous communication with kitchen informing them of cover counts and VIPS SUPERVISORY RESPONSIBILITIES
None Skills

  • Knowledge of hotel property
  • Knowledge of "Open Table" a plus
  • Cleanliness and maintenance of host stand
  • Proper phone etiquette
  • Have knowledge of regular guests and their regular table (s)
  • Multitasking
  • Assist manager with seating chart
  • Ability to handle large volumes of people and always remain professional under pressure WORKING CONDITIONS

The working conditions described below are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The host position is one of our most mentally demanding positions.

They must be upbeat and presentable at all times as they are the first and last impression a guest has of our restaurant.

Nightly, the host will have to answer the phone while simultaneously greeting guests entering/leaving the restaurant.
Equipment to Be Used

  • Standard office equipment, including telephone, computer, printer, copier, calculator, fax, and computer programs including Microsoft Word, Excel, PowerPoint, Open Table, and email.
Physical & Mental Requirements

  • Regularly required to stand, walk, talk and hear; frequently required to use hands to finger, handle, feel and reach with hands and arms; frequently required to sit, climb or balance, stoop, kneel, and crouch. Requires manual dexterity sufficient to operate standard office equipment. Requires normal range of hearing and vision.
  • Must be able to lift equipment, supplies, etc. of at least 30 pounds.
  • Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Work Environment
  • Interior & exterior of hotel-occasional exposure to direct sunlight, high humidity, extremes of heat and cold, noise, and other conditions associated with the hotel environment.
  • The work environment includes high guest contact and noisy, crowded environment; may involve varying conditions and circumstances with guests, staff, visitors, government agencies, etc.

My signature below acknowledges that this job description should not be construed to imply that these requirements are the exclusive standards of the position.

Incumbents will follow any other instructions and perform any other related duties, as may be required by their supervisor.

Nothing in this job description restricts management's right to assign, reassign, or remove duties and responsibilities to/from this job at any time.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties, as may be required by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Qualifications JOB REQUIREMENTSEducation & Experience
High school diploma or GED required; some college or vocational course preferred. Prior experience of a luxury hotel or fine dining restaurant preferred. Compensation Range The compensation for this position is $15.00/Hr. - $18.00/Hr. based on qualifications and experience. Pyramid Global Hospitality

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